Senior / Lead Product Manager, Billing (RCM)

Why Charlie Health?

Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.

Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home.

As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.

About the Role

Charlie Health delivers life-saving mental healthcare to young people — and the client experience is central to how we build trust, drive engagement, and improve outcomes. As a Lead Product Manager, you will own the end-to-end journey from referral through discharge, ensuring that every touchpoint with Charlie Health is thoughtful, seamless, and effective.

In this role, you’ll drive initiatives across onboarding, care coordination, communication, and in-care support. Your mandate is to deeply understand the needs of our clients and their families, identify moments of friction or dropout, and deliver product solutions that improve engagement and clinical success. You’ll partner closely with Clinical, Care Operations, Data, and Engineering to build features that make it easier for clients to get help and stay connected to care.

This is a high-impact role for someone who thrives at the intersection of strategy, execution, and empathy. You will set the product vision for your domain, own the roadmap, and roll up your sleeves to execute—from discovery and experimentation through launch and iteration. You’ll lead through influence, driving alignment across stakeholders and inspiring cross-functional teams to deliver exceptional client experiences.

We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

 

Responsibilities

• Own the client/clinician journey from referral through discharge, ensuring experiences are intuitive, engaging, and drive retention across key moments.
• Lead product strategy and execution for onboarding, scheduling, communication, and care support tools.
• Partner with Design, Engineering, Clinical, and Operations to define and deliver solutions that address real user pain points and business priorities.
• Define and measure success across the client experience, including referral conversion, appointment attendance, engagement in care, and satisfaction.
• Develop a deep understanding of the needs of teens, adults, and families navigating mental health care, ensuring our solutions are trauma-informed and inclusive.
• Drive discovery and experimentation to identify the most impactful ways to improve outcomes and reduce barriers to care.
• Translate high-level goals into product roadmaps, prioritizing effectively to balance long-term vision with short-term delivery.
• Communicate product vision, plans, and progress clearly to stakeholders and executives across the organization.

 

Requirements

• 6+ years of product management experience owning complex, end-to-end product experiences in a fast-paced, mission-driven environment—ideally in healthcare, edtech, or consumer tech.
• Proven track record of launching products that significantly improved user experience, conversion, or retention.
• Strong product instincts with a data-informed approach to prioritization and iteration.
• Experience leading discovery, research, and experimentation cycles in complex user journeys.
• Skilled at aligning cross-functional partners and communicating clearly across technical and non-technical audiences.
• Fluent in SQL and experienced with A/B testing and experimentation frameworks; able to design, analyze, and interpret experiments to inform product decisions

 

Benefits

Charlie Health is pleased to offer comprehensive benefits to all f