EOP Admissions Counselor (Student Services Professional II), Educational Opportunity Program (EOP)

Job Summary:

Under general supervision of the Director of the Educational Opportunity Program (EOP) in collaboration with the Director of Admissions of Operations & Systems, the Student Services Professional II position is responsible for performing moderately complex professional student service work in that assignments typically require the application of both knowledge and judgment in using the principles, techniques, standards, guides and professional skills characteristic of a particular student service program or activity. This position requires: both interviewing and counseling techniques; judgment to recommend solutions to problems and changes in program procedures; and acting as spokesperson within the area of expertise.

Duties and responsibilities

Pre-Admission Application Evaluation, Processing & Advisement

• Review and analyze transcripts and other basic records of prospective and current applicants to determine eligibility for admission to the University and EOP. Including but not limited to specific course requirements, transferable courses and GPA calculations based on the major the student has applied for to the University.
• Promptly and accurately updating educational information, entering the admission decision, and other pertinent information into PeopleSoft system, along with any corresponding student files.
• Meet with students to discuss admissions eligibility matters in relation to impacted major criteria, and provide alternative options. Provide pre-admission counseling to prospective students and community members and customer service on a continuous basis in person, over telephone and electronically. Assist students with the University and EOP Application if needed.
• Regularly conduct admission and pre-admission appointments with returning students regarding admission eligibility. In addition, assist students with navigating EOP returning student process. Provide eligibility worksheet to EOP, prior to clearing admission to determine if student is eligible for re-entry based off EOP Academic Contract. Clearing admission and checklist for returning applicant, updating university admission coding to allow enrollment.
• Maintain contact with select applicants to aid their admission process and provide guidance about their application, outstanding documentation, and their admission status.
• Represent CSUSB and EOP at events on and off campus.
• Advise and counsels prospective and returning University foster youth applicants, and their guardians, along with identified unhoused applicants on general CSU and specific EOP and Renaissance Scholar admission processes.
• Remain knowledgeable and staying up to date of CSU and EOP Admission Requirements. Document and develop workflow diagrams to capture department and cross departmental operational procedures. Continuously analyze and enhance workflow procedures based on CSU system wide, University, EOP requirements and best practices.
• Contribute to the development of queries in PeopleSoft for the purpose of enrollment management. Develop strategic communications/forms and execute in consultation and collaboration with University Admissions and EOP.
• Work collaboratively with University Admissions Team, and closely with Director of Admissions of Operation & Systems, in developing procedures that support both University and EOP admissions. Participate in appropriate University Admission team trainings and applicable meetings.
• In collaboration with University Admissions and Outreach Department, develop and implement referral process of prospective university applicants to EOP department for exception admission consideration.  Advise applicants towards alternative educational options for potential future university consideration, if not selected.  Develop, track and monitor all referrals and communications for prospective exceptions.
• Contribute to the development and implementation of office business practices to determine student eligibility for admissions to the University and EOP, determining residency status, and reviewing appeals for exceptions to University Policy.
• Assist incoming and returning applicants with financial aid inquires (FAFSA and CA DREAM ACT application) deadlines, and EOP grant information.
• Provide students information on student support services  offered by the university such as but not limited to, the Services to Students with Disabilities Office, Financial Aid & Scholarships Office, Housing and Residential Education, Undocumented Student Success Center, Black Scholars Program, Veterans Success Center, Basic Needs & Student Support program, SAIL program, Renaissance Scholars program, EOP Summer Bridge, Orientation and First Year Experience, Career Center, etc.
• Provide University Admissions partners,