Job Description Summary

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Opportunity: VP Global Business Services (GBS) Excellence

The Global Business Services (GBS) team helps drive BD forward by seeking out and implementing innovative ways to operate effectively and efficiently.  We are seeking a dynamic and innovative VP, GBS Excellence.  Reporting to the VP, Global Business Services, in this pivotal role, the successful candidate will be responsible for driving GBS Strategy, Service Lifecycle, GBS Excellence operating system and for managing resource pools of Program Management, Focused Improvement, Process Excellence and Intelligent Automation Specialists. The GBS Excellence organization ensures that all GBS services are delivered consistently, that best practices are developed and applied across all GBS teams, and that GBS stays tightly connected to all other BD Strong Teams.

The VP, GBS Excellence will own the GBS Playbook ensuring that BD’s GBS Operating Model creates and/or follows industry best practice. The role is responsible for the Service Lifecycle and operating system team as well as providing central capability management and resource pool management for shared capabilities. The GBS Excellence role will work closely with the rest of the GBS Leadership Team and other Senior Stakeholders to ensure the successful growth of GBS within BD and the consistent operation of all GBS services.

The GBS Excellence Organization enables the delivery of GBS’ Experience, Effectiveness and Efficiency goals in line with the committed business plans.

Role is hybrid and must be based in either Franklin Lakes, New Jersey, US or Eysins, Switzerland. Hybrid at BD is 4 days per week. Relocation assistance provided where applicable.

Key Responsibilities:

Service Lifecycle Management:

• Lead the GBS Annual Strategic Review (ASR) process, aligning GBS strategy to the BD business strategy.

• Co-create GBS opportunity pipeline with Function, Region and BU teams.

• Develop, maintain and deploy the BD Excellence playbook for Global Business Services.  

• Ensure consistency in the Performance Measurement framework applied to all GBS services.

• Monitor GBS service performance and collaborate with stakeholders to ensure targets are aligned, updated, achieved and reported.

• Define and deploy a consistent Governance framework throughout GBS.

• Act as the chief practitioner for Service Experience Design and establish standards/practices to be used consistently across GBS.

Lean Six Sigma Focused Improvement (FI):

• Ensure Lean Six Sigma (FI) knowledge, practices and capabilities are maintained in GBS.

• Manage the FI Resource Pool and ensure that they are appropriately assigned to Projects and Products of significance.

• Connect GBS Excellence team to the larger BD Excellence Community of Practice.

Process Excellence (PE):

• Develop and execute a robust Process Excellence (Focused Improvement & Transformation) pipeline exists that will meet or exceed committed targets.

• Ensure Process Excellence knowledge, practices and capabilities are maintained in GBS.

• Manage the Process Excellence Resource Pool and ensure that they are appropriately assigned to Projects and Products of significance.

• Connect GBS Excellence team to the larger BD Excellence Community of Practice.

Intelligent Automation:

• Ensure Intelligent Automation (AI/ML/RPA, etc.) Analyst knowledge, practices and capabilities are maintained in GBS.

• Manage the IA Resource Pool and ensure that they are appropriately assigned to Projects and Products of significance.

• Partner with the TGS Digital team to develop, test, scale and embed Digital and Data products in BD.

• Connect GBS Excellence team to the larger Digital Community of Practice.

Enterprise Program and Project Management (EPPM):

• Ensure Program, Project and Product Ma