Senior IT Business Consultant

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Senior IT Business Consultant

About your role:

As a Senior IT Business Consultant, you will translate business needs into technology solutions that improve processes, reduce risk, and support operational performance. You will partner with business stakeholders, product teams, technology teams, and program leaders to define requirements, evaluate impacts, and guide delivery outcomes. Your work helps ensure solutions are aligned to business goals, implemented effectively, and scalable across the organization.

What you'll do:

• Design and develop forms and documents for the DNA and UX platform
• Configure and archive forms media relevant to the DNA and UX platform
• Support new clients through the DNA software implementation process and Professional Services engagement
• Troubleshoot and provide technical support for Windows workstations and servers
• Work on day-to-day implementation projects and Professional Services engagements
• Collaborate directly with clients to ensure requirements are documented, understood, and addressed through delivered solutions
• Analyze business processes, systems, and data flows to identify requirements, dependencies, and improvement opportunities for technology initiatives
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:

• 5+ years of experience in business analysis, business consulting, information technology consulting, or software implementation for enterprise technology initiatives
• 5+ years of experience supporting software implementations, client onboarding, or Professional Services engagements in a technology environment
• 4+ years of experience designing, configuring, or supporting forms, documents, or platform-based workflow assets within enterprise systems
• 4+ years of experience troubleshooting and supporting Windows workstations and servers in a business or client-facing environment
• Experience collaborating directly with clients to gather requirements, resolve issues, and support solution delivery
• Bachelor's degree or higher in Information Systems, Business Administration, Computer Science, or related field or equivalent combination of education, related experience and/or military experience.

Experience that would be great to have:

• Experience with DNA and UX platform configuration or administration
• Experience in financial services, payments, or banking technology environments
• Familiarity with document composition, forms management, or output management tools
• Experience supporting implementation timelines, testing, or post-deployment issue resolution

How you'll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This role requires use of a computer and audio equipment.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental, caregiver, and milita