Manager, Commercial Operations

Phare Health is a subsidiary of R37, R1’s innovation lab focused on building intelligent automation for healthcare revenue cycle processes like coding, billing and denials. Phare’s mission is to make healthcare reimbursement fair, transparent and effortless for providers. Phare’s state-of-the-art AI tools that reason across the full medical record—structured and unstructured—to translate clinical data into accurate inpatient coding and documentation outcomes for health systems. Founded by a team of healthcare and AI experts, we combine deep domain knowledge in inpatient coding with cutting-edge machine learning to help healthcare organizations optimize revenue, improve documentation quality, and reduce risk.

About the Role

The Manager of Commercial Operations is the unifying force across the Phare Commercial team through ownership and support of the systems, processes, and insights that enable our go‑to‑market success. This role spans sales administration, marketing operations, reporting, process optimization, and cross‑functional coordination across both Phare and the broader R1 organization. In this role you will anticipate needs and fill the gaps to help build and scale a high‑performing Commercial organization at the forefront of AI in healthcare. To thrive in this role, you must be impeccably organized, operate proactively across a broad scope of responsibilities, quickly assess needs and take action, and adapt to evolving priorities.

This NYC‑based hybrid role includes 2–3 days per week onsite in our Soho office.

In‑person collaboration enables deeper partnership with cross‑functional leaders, greater exposure to strategic initiatives, and the opportunity to influence outcomes in real time.

What You’ll Do

• Strategic alignment: Create connectivity and enable collaboration across Marketing, Sales, and Customer Success to ensure teams are operating toward shared revenue goals.

• Process design & optimization: Design, implement, and continuously improve end‑to‑end revenue-generating processes including lead management, lead‑to‑opportunity tracking, forecasting, contracting, renewals, handoffs, event follow‑up, and customer onboarding.

• Marketing & events operations: Support planning and execution of Phare led and attended events, webinars, and conferences, including logistics coordination, attendee tracking, lead capture, and post‑event follow‑up.

• Sales enablement: Partner with Product and Commercial leadership to equip the sales team with the content, training, tools, and other resources that improve performance, shorten sales cycles, and drive revenue growth.

• Sales administration & reporting: Own key Salesforce workflows (pipeline management, account and opportunity management, data quality, and user support). Partner with R1 Sales Operations to build and maintain dashboards and recurring reports, surface insights and recommendations, and ensure consistency in Commercial metrics across the organization.

• Prospecting & outbound support: Provide prospecting and commercial strategy support to Commercial VPs and Directors. Partner with the R1 Marketing team to operationalize outbound and prospecting initiatives.

What You Bring

• Cross-functional operating skills and demonstrated success supporting go-to-market teams in a recent Commercial Operations or related role, preferably in healthcare technology

• Working knowledge of reporting, dashboards, opportunity management, and forecasting, preferably in Salesforce

• Methodical and organized, with the agility and hands‑on approach needed to execute effectively

• The ability to create structure and clarity in complex, evolving environments

• Strong analytical and problem‑solving skills with the ability to translate data into clear insights and action items

• Collaborative communication; the ability to drive progress across multiple teams and stakeholders

For this US-based position, the base pay range is $124,880.22 - $156,100.28 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

This job is eligible to participate in our annual bonus plan at a target of 10.00%

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the