Cash and Trade Process Senior Manager Production Support Vice President

The Cash & Trade Proc Sr Manager is a senior-level role with our Application Processing Solutions (APS) business.  APS delivers essential services to a government client, focused on managing receivables and critical documents.

In this C13-level position, you will ensure a seamless support for our technical systems and operational equipment. Your responsibilities will include:

• Team Leadership: Managing and guiding a team of 10 employees dedicated to technical and operational automation equipment system support.
• Quality Assurance: Overseeing User Acceptance Testing (UAT) script writing and execution.
• Project Implementation: Facilitating the operational implementation of new technology and system projects.
• Technical Operations: Managing file transmissions and addressing failures and maintenance for robots and processing equipment.
• Issue Resolution: Collaborating with technology partners to resolve system issues efficiently.

Due to the 24/7 nature of our global operations, this role requires availability to work weekends, holidays, and provide additional support hours as demand dictates.

Furthermore, successful completion of a government-required background check is mandatory.

As an Officer/VP-level position at Citi, the successful candidate is expected to consistently demonstrate and excel in all of Citi’s Leadership Standards.

Responsibilities

Operational Management

• Oversee daily operations for multiple teams and several unit leads.
• Ensure teams meet performance and quality expectations.
• Manage staff resource allocation and assist with budget oversight.
• Resolve complex and highly variable issues with significant departmental impact, both from a systemic and process level.
• Ensure essential procedures are followed and contribute to defining workflow standards.
• Contribute to the objectives of the entire APS function.

Risk, Compliance, and Supervision

• Appropriately assess risk in business decisions, safeguarding Citigroup, its clients, and assets.
• Drive compliance with applicable laws, rules, and regulations.
• Adhere to Policy and apply sound ethical judgment.
• Escalate, manage, and report control issues with transparency and urgency.
• Effectively supervise the activity of others and create accountability and ownership of responsibilities.
• Ensure procedures for all tasks are defined and known by the team
• Ensure proper risk self-assessment items are identified and discussed with management and risk.

People Management & Development

• Mentor team members and provide support and guidance specific to individual development plans.
• Ensure the team has a strong understanding of role, responsibility and performance expectations.
• Create a team who is pro-active, accountable, and takes ownership.
• Ability to effectively lead a team consisting of exempt and non-exempt staff.
• Provide support, training, and coaching to production support analysts and UAT specialists.

Program & Project Management

• Partner with group manager, business requestors, and cross-functional teams to oversee execution plans to drive business results, ensuring controls and compliance.
• Advanced program or project management skills with a focus on translating program needs into requirements and timelines.
• Ability to manage self and team members to drive execution and delivery against program objectives, including client SLA and client perceptible error resolution.
• Identify program requirements, activities, and manage implementation of projects as assigned, working with appropriate cross-functional teams to execute.
• Support technology-based projects, assisting with planning, requirements, procedure creation, training, and implementation.

Process Improvement & Strategic Thinking

• Ability to think strategically, continuously looking for opportunities and efficiencies to meet evolving business needs.
• Influence team members regarding efficiency and feasibility; recommend improvements to program design or production alternatives for more efficient use of marketing dollars.
• Provide thought leadership and direction to functional groups.
• Ability to strategize and analyze the impact of a change to the operation from a people, process, compliance, and client impact.
• Identify and manage risk, minimizing outcomes and escalating where appropriate.
• Ability to create, develop, and implement process improvement strategies.

Collaboration & Stakeholder Management

• Collaborate wi