NOC Manager, Axon 911

<div class="content-intro"><h4><strong>Join Axon and be a Force for Good.</strong></h4> <p>At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.<br><br>Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.</p></div><p><strong>Who we are: </strong></p> <p>Axon 911 brings together Prepared and Carbyne under Axon. Together, we are creating the only platform that combines modern 911 infrastructure with an AI intelligence layer—helping public safety agencies move faster, make better decisions, and deliver better outcomes in the moments that matter most.</p> <p>911 is the backbone of public safety, yet the professionals behind it have long been held back by outdated technology. Axon 911 is here to change that. Joining this team means more than taking a job—it means helping shape the future of emergency response and building a safer, more connected world.</p> <h4><strong>Your Impact: </strong></h4> <p>Axon 911 is looking for a Network Operations Center (NOC) Manager (Tier-1) who will be responsible for orchestrating operations and leading the team of NOC engineers. This position is responsible for defining, implementing, and monitoring key performance indicators (KPIs) to ensure that our technical support exceeds excellence benchmarks.</p> <p>The NOC Manager reports to the Director of Customer Support and needs to have understanding of technical knowledge as well as a strategic mindset to enhance overall operational efficiency and deliver superior emergency collaboration technologies.</p> <p>&nbsp;</p> <h4><strong>What You’ll Do:&nbsp;<br></strong></h4> <ul> <li><strong>Hands-on:</strong> Direct hands-on activity in resolving complex technical issues and maintaining the organization's infrastructure stability. The candidate must demonstrate advanced troubleshooting techniques and problem-solving skills in a SaaS/Web Production environment.</li> <li><strong>Strategic Technical Leadership</strong>: Exceptional in troubleshooting, enhancing service reliability, and leading technology teams towards continuous infrastructure improvement with innovative solutions.</li> <li><strong>Talent Management and Development:</strong> Responsible for the recruitment, training, and development of the NOC Engineers Team. Drive the team to exceed KPIs related to issue resolut