Job Description

Embry-Riddle: A Global Leader in Aviation and Aerospace

With vibrant campuses in Daytona Beach, FL and Prescott, AZ, plus a Worldwide network across approximately 120 locations, Embry-Riddle stands as the world’s largest aviation and aerospace university. For over 95 years, we've been pioneering education in STEM fields, serving over 11,600 residential students and 19,200 globally in the 2023-24 academic year with cutting-edge programs in Applied Science, Aviation, Business, Technology, Engineering, Safety, Security, and Space.

The Opportunity

The Assistant Director serves as a key resource for graduate and transfer students, providing guidance and support throughout the admissions process via phone, email, virtual meetings, and other platforms. This role requires in-depth knowledge of university programs, financial aid, international admissions standards, and institutional policies.

Key responsibilities include:

• Responding promptly to prospective student inquiries and offering personalized support.
• Building and maintaining relationships with international consultants and college counselors to support recruitment efforts.
• Staying engaged with prospective students throughout the admissions cycle to ensure a seamless experience.
• Remaining informed on developments in the aviation industry and campus news that may impact enrollment.
• Assisting with data accuracy in the Transfer Portal and CRM systems, and supporting course equivalency reviews in coordination with the Office of the Registrar.

Application and Student Interaction

•  Review and process student applications, rendering admissions decisions using systems such as Campus Solutions, Imaging, Workflow, and Salesforce/CRM.
• Assist applicants from various programs, including the English Language Institute (ERLI), Pathways (ERLI/Pathways, Accelerated/Combined/4+1), MS/PhD Tracks, Dual Master's, intra-university transfers, and students who have been dismissed or suspended.
• Respond promptly to inquiries and tasks related to graduate and transfer student applications.
• Provide comprehensive support through phone calls, both incoming and outgoing, to prospective, admitted, and non-admissible students.
• Conduct in-person and virtual counseling sessions with prospective students and families, offering guidance on the admissions process.
• Confirm eligibility and program details for MS/PhD applicants, including term availability, degree programs, minors, specializations, and key deadlines.
• Collaborate cross-functionally with departments such as Records, Financial Aid, ISSS, Advising, and others to facilitate smooth progression through the enrollment funnel.

Quality Assurance

•  Ensure data accuracy across CRM and related systems by developing and executing audit reports.
• Monitor and maintain statistical data on prospective and applicant cohorts through regular file audits.
• Support the development and revision of transfer guides to ensure accurate and up-to-date information for prospective transfer students.

Event Assistance & Participation

•  Represent the Office of Graduate and Transfer Admissions at key events such as Open House, Preview Day, and Orientation.
• Collaborate with graduate faculty to organize and coordinate ERAU Information Sessions for various programs.
• Actively participate in monthly departmental meetings to contribute to ongoing initiatives and updates.
• Assist with recruiting graduate and transfer students through online platforms, as well as at local and out-of-state recruitment fairs when needed.

Transfer Portal Back-Up

• Provide course equivalency assessments and academic degree information to prospective transfer students. 
• Evaluate and verify transfer course credits to ensure accurate credit articulation. 
• Develop and update transfer equivalency rules to facilitate seamless credit transfer for prospective students. 
• Maintain and update Transfer Portal data as necessary to ensure accuracy and completeness.

This position blends student engagement with operational efficiency, requiring strong communication skills, attention to detail, and a commitment to student success.

Perks Await You at Embry-Riddle!

• Health Benefits: Experience comprehensive medical, dental, and vision coverage, along wi