Summary
 

Under general supervision with significant freedom to act on unreviewed actions or decisions, temporarily leads a team of operations staff while learning to succeed in a management role. Directs staff in daily operations, ensuring compliance with all relevant service level agreements.

Location: 200 North Dozier Boulevard Florence, SC 29501 United States of America

Work Environment: The work hours are Monday - Friday 9AM – 6:00PM.

Description
 

• Establishes and maintains a high level of service and/or support to all internal and external customers. Directs associates to ensure all work responsibilities are handled in an effective and efficient manner to meet and/or exceed contract performance standards. Identifies potential quality, improvement and/or training needs.

• Monitors levels of performance to ensure contract or company compliance. Prepares and analyzes reports on quality, timeliness, service, support, projects, implementations and/or staff. Provides coaching to staff based on results of quality control monitoring audits, proficiency testing, refresher testing, and other tools used to evaluate competency. Administers quality policy and procedures to ensure compliance with internal and external guidelines.

• Participates as a functional workgroup participant, Supports project plans for divisional and departmental strategic plans as well as divisional quality council.

• Motivates and maintains morale of team with effective leadership. Holds team meetings and activities supporting professional development in a multifunctional team environment.

• Provides education and training regarding policies and procedures to internal and external customers via phone, conference call, fax, email, meetings, and onsite or offsite classroom settings.

To Qualify for This Position, You'll Need:

• Required Education: Bachelor's

• Degree Equivalency: 4 years job related work experience OR Associate's and 2 years job related work experience

• Required Work Experience:

• Required Software and tools:

Required Skills and Abilities:

• Develops presentation materials

• Develops cooperative working relationships with others

• Facilitates the completion of assignments.

• Maintains records

• Monitors resources

• Provides administrative support

Our comprehensive benefits package includes the following:

• 401(k) retirement savings plan with company match

• Fantastic health plans and free vision coverage

• Life insurance

• Paid annual leave — the longer you work here, the more you earn

• Nine paid holidays

• On-site cafeterias and fitness centers in significant locations

• Wellness programs and a healthy lifestyle premium discount

• Tuition assistance

• Service Recognition

What We Can Do for You:

We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.

What to Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruite