Associate Systems Application Analyst – Junior Level (Linux)

Company Description

Visa does not support immigration for this role

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

We are seeking a dedicated and highly motivated Associate Systems Application Analyst team member to support our 24×7 operational environment. The ideal candidate will have a developing understanding of systems, networks, and applications, and will be responsible for monitoring, triaging, and coordinating support activities to ensure optimal service performance. This role is part of a shift-based operations team and plays a key part in maintaining Visa’s high availability standards.

Work Schedule Requirements: This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location. Weekend and Holidays will be required.

Shift Work: 12-hour shifts (6:00am - 6:30pm)

• Week 1: Monday, Tuesday, Friday, Saturday and Sunday
• Week 2: Wednesday and Thursday

Key Responsibilities

Technical Proficiency

• Monitor and maintain systems, applications, and infrastructure components across complex or multi‑platform production environments.
•  Utilize monitoring tools, dashboards, and ticketing systems to proactively detect anomalies and respond to alerts with minimal guidance.
• Perform initial technical triage and execute documented troubleshooting steps while identifying when deeper investigation or escalation is required.
• Maintain, improve, and contribute to operational documentation, including runbooks, procedures, and incident records.

Analytical Skills

• Analyze logs, alerts, metrics, and workflow patterns to identify irregularities, performance degradations, or early indicators of system issues.
• Apply structured analytical methods to assess incident impact, determine likely root causes, and recommend next steps.
• Maintain high accuracy while managing multiple data sources, operational tasks, and system checks simultaneously.

Problem-Solving Skills

• Respond to and resolve incidents by diagnosing issues, performing corrective actions, or coordinating with senior engineers and partner groups.
• Prioritize and manage operational tasks effectively during high‑volume or high‑severity situations.
• Participate in and support incident, problem, and change management workflows, contributing to root‑cause analysis and corrective action efforts.
• Balance competing operational priorities while maintaining service quality, accuracy, and adherence to SLAs.

ITIL Knowledge

• Apply ITIL-aligned processes for Incident, Problem, and Change Management to ensure consistent, high‑quality operational execution.
• Support change preparation, validation, and execution activities to maintain system stability and minimize risk.
• Collaborate with cross‑functional teams to drive continuous improvement across service delivery and operational processes.

Communication Skills

• Communicate effectively and professionally with team members, leadership, and cross-functional support teams during troubleshooting and incident response.
• Document incidents, process changes, troubleshooting steps, and system behaviors clearly and consistently for future reference.
• Provide timely and accurate updates during active issues, ensuring stakeholders remain informed and escalations occur as required.

Time Management

• Resolve or escalate operational incidents within defined SLAs while managing multiple tasks or ticket queues.
• Manage workload effectively during extended shift cycles, maintaining accuracy and focus under time‑sensitive conditions.
• Adapt to shifting priorities and operational demands while ensuring consistent service delivery and operational readiness.

Specialization Support Lanes

Application Support Lane

• Monitor and troubleshoot application workflows (e.g., batch job flows, reporting f