Application Support, Senior

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose.

Position Overview:

Are you looking for an opportunity to join our fast paced and hardworking team that supports multiple IT applications built on various technologies with continuous modernization in progress? Within Corporate Technologies – Information Technology organization, we are a multi-skilled agile team that continuously strives to collectively discover new opportunities to implement innovative, automated and cost-efficient solutions.

Our Impact:

We support, monitor, and improve data intense software applications required for supporting Enterprise Third Party Risk Management and Finance domains.

Your Impact:

You will have significant impact on conceptual development, implementation, and continuous improvement of next gen application support processes within the Single-Family Underwriting Application Support Team.  You will guide and lead the team through incident detection and resolution, defect recognition and management, support of partner team distribution of software, and top tier user experience troubleshooting.  You will provide leadership through team skills evaluation and coaching, assessment of new technologies with quick proof of concepts, and strong communication and teamwork across multiple partner teams all with a “One Team” mindset.

Additional Responsibilities include the following.

• Apply broad technical knowledge, judgment and analytical skills to analyze, develop and implement solutions for application support process improvements, troubleshooting, production operations and configuration management.

• Build practices, automated capabilities and communication across department for enhanced application and operational controls compliance including awareness, daily practice integration, evidence collection, successful completion, complexity reduction and resource utilization. 

• Provide guidance during production incidents articulating clear steps towards resolution

• Quickly evaluate defects, investigate causes, and push towards solutioning

• Capture, update and simplify production support resolution activities, production operations tools & capabilities, and configuration management sustainability & applicability.

• Understand business and establish strong partnership with team members including Product Owners

• Utilize expertise in models that leverage the newest data sources, technologies, and tools

• Quickly learn new and legacy technologies and paradigms to deploy innovative and automated solutions

Qualifications:

• Bachelor’s degree in computer science or engineering or equivalent working experience

• 5+ Years of experience in IT industry

• Experience or knowledge of Java/J2EE, Appian, ETL tools, relational databases, UNIX, Data Engineering solutions using AWS, Python, Dev Ops and CI/CD tools

• Experience with application support tools including Splunk, Dynatrace, and Kibana

• Ability to lead and provide technical direction to a team

Keys to Success in this Role:

• Takes accountability, sets expectations, and delivers high quality technical solutions within agreed upon level of effort

• A spirit for innovation and has a sense of humor

• Ability to quickly comprehend the functions and capabilities of new technologies

• Derive excitement and thrive in a fast-paced and constantly evolving culture

• Outstanding interpersonal, technical, multi-tasking and organizational skills

• Passion for driving value to customers and excitement for modern digital processes (Agile) and delivery (CI/CD)

Current Freddie Mac employees please apply through the internal career site.

We consider all applicants for all positions without regard to gender, race, color, religion, national origin, age, marital status, veteran status, sexual orientation, gender identity/expression, physical and mental disability, pregnancy, ethnicity, genetic information or any other protected categories under applicable federal, state or local laws. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

A safe and se