Customer Support Representative (Remote in Greece)

Pollfish is disrupting a $50B Market Research industry and makes consumer market research available to all. Our DIY research tool combined with our proprietary network of 600M consumers enables companies of all sizes to connect with and understand real consumers worldwide in a fast, easy and cost-effective way.

We have raised millions from institutional investors and are helping more than 1,600 clients from small startups to Fortune 10 companies with their research needs. With offices in NYC and Athens, Pollfish doubled in size in the past year.

We have a fresh perspective on market research. Our team is passionate about redefining the way it is talked about, thought about, and conducted.

Our mission is to provide quality information at scale to SMEs and large enterprises.

We are seeking passionate individuals that would be excited to join our mission. Pollfish's environment is highly agile and fast-paced, but also balanced and highly collaborative.

We are looking for a Customer Support Representative to provide support to users in an efficient and accurate manner. You will be considered as the firm’s front liner and provide support for all assigned areas.

The specific role is part of our Customer Support Department; it is focused on Quality Audit and Survey Design Evaluation.

The goal is to make sure that customer value is maintained to the standards set forth by the company.

Responsibilities

• Ensure proper recording, documentation, and closure.
• Perform quality checks of open-ended data through survey audits.
• Recommend procedure & client survey design modifications or improvements.
• Preserve and grow your knowledge of help desk procedures, products and services.
• Provide first-level contact, follow-up, feedback, and convey resolutions to customer issues.
• Track, route, and redirect problems to correct resources.
• Properly escalate unresolved queries to the next level of support.
• Update customer data and produce activity reports.

Requirements

• Bachelor's degree preferred.
• English working experience is a must.
• Ability to work on rotation & night shifts (ie 11:00 pm - 07:00 am), including weekends.
• Working background in providing support & customer orientation preferred.
• Comfortable in communicating efficiently with customers & coordinating with colleagues through various channels.
• Working knowledge of help desk software, databases & remote control preferred.
• Familiarity with reporting and finance/statistical data.
• Experience in monitoring & reviewing product standards & procedures is a strong plus.
• Advanced troubleshooting and ability to multi-task, prioritize, and manage time effectively.

Benefits

• An attractive salary package
• Employer-sponsored health insurance plan
• Monthly coupons for personal groceries
• 100% remote work scheme
• Workstation provided
• Part of an innovative tech company delivering services for multi-billion dollar companies such as Adidas, Microsoft, Netflix.

Pollfish is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.