Account Supervisor

Position Summary:

Responsible for assisting the operations leader in giving direction, motivation and guidance to the Environmental Services Staff to accomplish established standards to meet or exceed customer satisfaction.

Essential Duties:

• Promotes a customer service mindset at all times with both internal and external customers.
• Responds to all requests from customers with a can do attitude. Follows up on requests with a sense of urgency.
• Views everything with a process improvement mindset.
• Implements established department procedures and programs that meet goals and ensures a clean and safe environment.
• Conducts quality improvement inspections within assigned areas of responsibility to ensure quality and satisfaction levels are meeting and/or exceeding expectations.
• Ensures work assignments, daily and weekly work schedules meet department and facility needs.
• Ensures department Training Programs and Recertification programs are being conducted within appropriate time frames.
• Orders and uses all supplies/equipment within the areas of assigned responsibilities.
• Tours and meets with facility customers to ensure that customer needs and expectations are met at all times.
• Knows all procedures, union agreements, or employee personnel manuals and meets all established requirements.
• Maintains a safe work environment for all internal and external customers.
• Has knowledge of the use of a personal computer in a Windows environment.
• Has knowledge of Word Processing, Spreadsheet, and other assorted business software. Ability to accurately review and process data and attend to detail.
• Ability to establish priorities, work independently, and accomplish objectives without supervision.
• Ability to communicate effectively in both written and verbal formats.
• Handles varying workloads and meets changing deadlines as necessary.
• Job duties may be modified at any time.

MINIMUM REQUIREMENTS:

 

• Associates degree or equivalent business experience preferred.
• Must possess a minimum of (1) year of proven housekeeping experience.
• Previous management/supervisor experience.
• Must have knowledge on the use of personal computers in a Windows environment.
• Knowledge of Word Processing, Spreadsheets, and other assorted business software.
• Ability to accurately review and process data and attend to detail.
• Ability to establish priorities, work independently, and to accomplish objectives without supervision.
• Ability to communicate in both written and verbal formats.

Ability to handle and resolve problems.