Communication Director (Retail Services)

Summary

Job Description: This is a highly strategic role responsible for leading communications for our three commercial segments. This leader is responsible for shaping and driving the company's communication strategies for our three business units alongside a team of two other strategic communicators. This person is responsible for developing and executing communication strategies, managing relationships with key stakeholders, including C-suite executives, overseeing internal and supporting external communications, creating impactful messaging, and ensuring alignment with the company's brand, values and objectives. This role collaborates with cross-functional teams, supports crisis communication efforts, drives awareness for products and services, and monitors industry trends to proactively address issues and identify opportunities. The role involves managing a team of two other strategic communicators, measuring communication effectiveness, and protecting the company’s reputation through strategic communication initiatives. This person has the leadership presence and influence to advise C-suite executives with ownership of the communications strategy for our Retailer Services business unit.

 

Key Responsibilities:

• Develop and implement comprehensive communication strategies to support our Retailer Services business unit.
• Lead, coach and support a group of two communicators leading communications for our Experiential and Branded Services business units.
• Create engaging content, including for town halls, written materials, presentations, and multimedia assets, to communicate initiatives, programs, change management efforts pertaining to Retailer Services.
• Manage internal and support external communications related to Retailer Services, including announcements, newsletters, and social media campaigns.
• Monitor and analyze communication metrics to measure the effectiveness of communications and make data-driven recommendations for improvement.
• Provide strategic counsel to senior leadership on messaging and communication approaches aligning with enterprise business priorities and BU strategic objectives
• Support organizational change initiatives by developing communication plans that address concerns, provide clarity and drive adoption of change.
• Work closely with leadership to cascade important updates and changes throughout the organization in a timely and transparent manner.
• Stay up-to date on macro trends of the retail industry.
• Strong communication, influence and relationship building skills in a cross-functional team environment. 

 

• About Us: When you think about the brands in your fridge and medicine cabinet, or the samples that bring joy to your shopping experience – we’re the force that connects the brands you love with the places you shop, in store and online.  At Advantage Solutions, we connect people with the products and experiences that enrich their lives. Our purpose is enabled by a culture where we put people first, serve with heart, lead with insights, execute relentlessly and win together. We live these values every day in service to others, with the capabilities and collective intelligence to help give brands and retailers momentum in the retail marketplace. To make it all possible, we aspire to foster an employee experience that empowers every teammate to achieve their professional and personal dreams.

   

  About the Role:

  Our Corporate Communications & Marketing Team is looking for a director of business unit communications who can lead beyond the tactics and develop results-driven strategies that engage, enable and inspire our commercial teams and everyone they touch. In this leadership role, you will own integrated communications content and interactions that demonstrate our mission to generate demand for consumer brands and retailers, converting shoppers into buyers in every way they shop. This strategic communications role is responsible for building trusted relationships and delivering proactive communications roadmaps with messaging that is meaningful, memorable and actionable. In this role, you will be largely responsible for employee communications – providing guidance and counsel to the business unit’s Chief Operating Officer and sitting alongside their executive team to amplify, translate and localize our corporate narrative and progress. Standout candidates connect the dots and lead by proactively identifying short- and long-term opportunities for impact, versus waiting and/or reacting to tactical requests. Candidate values the briefing process and knows how to build strategies that demonstrate how communications solve business problems and enable goals. Candidate should be proficient at translating the complex, with exp