IT Support Assistant

POSITION:                IT Support Assistant

LOCATION:               Itinerant

CLASSIFICATION:    Professional
 
REPORTS TO:         Technology Director

EVALUATION:           Evaluations conducted as defined in West Virginia Board of Education Policy 5310 and BCBOE Policy 3250.

FLSA STATUS:          Exempt

CONTRACT:             On an as needed basis, for the 2026-2027 school year.                                                                                                                   

SALARY:                  $25 per hour                                   

APPLICATION DEADLINE:  July 14, 2026

CERTIFICATION/QUALIFICATIONS:        

1. Professional Employee of Braxton County Schools.
2. Previous IT experience preferred.
3. Perform duties as described in the job description below.

    Job Summary:
 
The IT Support Assistant provides hands-on technical support and assistance to the county technology department. This position assists with the repair, maintenance, and setup of technology devices and equipment across district facilities, and supports the technology team in daily operations to ensure reliable technology services for staff and students.
 
The employee shall remain free of any alcohol or non-prescribed drugs while in the workplace. Alcohol and controlled substances which affect employee productivity, safety or judgment in the workplace will not be tolerated.         

Staff members serve as role models for students in how to conduct themselves as citizens and as responsible, intelligent human beings. 

Staff members are expected to refrain from bullying, harassment, intimidation, and discrimination 

Please note: If you have recently retired from any entity covered by the West Virginia Consolidated Public Retirement Board, applying for or accepting employment within 60 days of your retirement date could negatively impact your retirement benefits and result in a significant financial or tax liability for which you are responsible. It is your responsibility to check with the WVCPRB to ensure that you are compliant with state code that requires a 60 day bona fide separation from retirement. Braxton County Schools will not be responsible for any taxes, penalties, costs, or other financial liabilities you may incur if you apply for or accept employment contrary to the laws of West Virginia, or the regulations of the Internal Revenue Service, the WVCPRB, or another other applicable state or federal law or regulation. You may reach the WVCPRB by calling 1-800-654-4406.  By applying, you acknowledge that you have read and understand this requirement.                                                

PERFORMANCE RESPONSIBILITIES:

• Assist with troubleshooting, repairing, and maintaining computers, laptops, iPads, tablets, printers, and other technology equipment, etc.
• Support device deployment, inventory, imaging, and asset management
• Respond to help desk tickets and provide first-level technical support to staff and students
• Assist with network, audio/visual, and classroom technology setup as directed
• Perform other technology-related duties as assigned by the Technology Director

• Ability to work independently and collaboratively with administrators, teachers, students, parents, and community members. 

• Strong interpersonal skills and a positive, student-centered approach. 

• Maintain accurate records, documentation, and communication.

• Ensure compliance with all district policies, safety protocols, and West Virginia Department of Education requirements.

• Perform other duties as assigned.

PHYSICAL DEMANDS:

 The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to reach, stand, walk, lift, grasp, write, talk, hear, see, use technology such as computers and multimedia equipment, and use repetitive motions. While performing the duties of this job, the employee may frequently lift and/or move at least 10 pounds of materials. Specific vision abilities required by this job include close visi