Assistant Community Manager
Student QuartersAbout the role
Company: Yugo
Location: Forum at Denton Station
Job Title: Assistant Community Manager
Position Type: Full-time / Salaried
Location: On-site
Compensation: 50,000 to 60,000/year
SUMMARY: The Assistant Community Manager works collaboratively with the Property Manager to successfully oversee day-to-day property management operations for its student housing apartment community. They will be responsible for delivering a positive living and learning experience for residents living in the community.
DUTIES AND RESPONSIBILITIES:
- Manage delinquent accounts and review, code, and record invoicing and payments.
- Respond to resident inquiries and complaints courteously and professionally.
- Assist with developing the annual property budget.
- Participate in recruitment, training, and coaching initiatives.
- Guide property tours and participate in leasing and marketing activities.
- Ensure the property meets budgetary requirements and expense targets.
- Assist with the monthly close process and end-of-month financial reporting.
- Provide support with rent collection and reporting initiatives for A/R activities.
- Promptly respond to inbound leasing calls and process leases.
- Participate in oversight of the maintenance team, ensure good curb appeal, and participate in quarterly inspections.
- Promptly and accurately apply fees to ledgers, assess fines for lease violations, and process evictions as needed.
- Performs other related duties as assigned by management.
ESSENTIAL SKILLS:
- Uphold the mission and values of the company to the highest level.
- Prioritize and delegate tasks using effective time management skills.
- Enjoy working collaboratively within a team environment.
- Possess effective time management and problem-solving skills.
- Ability to meet and uphold strong deadlines is a must in this role.
- Demonstrate above-average verbal and written communication skills.
- Be an effective leader who directs, supports, and encourages team members.
- Can effectively assess problems and implement innovative solutions.
- Strive to always deliver the highest standards of customer service and satisfaction.
- Possess exceptional conflict-resolution skills with the ability to remain calm under pressure.
- Possess a high level of organizational skills to ensure all aspects of the role are met.
QUALIFICATIONS:
- Bachelor’s Degree in a related field is highly preferred.
- Minimum of 4 years of previous residential rental community experience.
- Strong computer literacy and advanced proficiency using MS Office software.
- Previous experience utilizing property management software is preferred.
COMPETENCIES:
- Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
- Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
- Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Compensation and Benefits: This position offers a competitive hourly rate, bonus eligibility, and opportunities for advancement and growth.
This position is eligible to participate in Campus Advantage’s benefits plan. This includes:
- Competitive and flexible medical, dental, and vision plans
- Competitive 401K match
- Health Savings Accounts (HSA) with generous company contribution
- Flexible Spending Accounts (FSA)
- Paid vacation time and holidays
- Paid parental leave
- Paid sick leave for all employees
- Summer Friday program for corporate positions
- MOJO monthly team events
- EAP and LifeCare program for employees and family members Paid volunteer time
- Voting leave
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