Senior Systems Automation Engineer

Omada Health is on a mission to inspire and engage people in lifelong health, one step at a time. The Omada IT department builds and operates resilient, scalable services that empower all of Omada.

Job Overview:

The Senior Automation (Systems) Engineer is a senior individual contributor responsible for designing, building, and delivering high-impact automations across Omada’s internal systems ecosystem. This role blends workflow automation, system integration, AI-supported decisioning, and process design to solve complex operational challenges.

You will work across the organization—including People & Culture, Recruiting, Finance, Care Delivery, Support, Security, and Engineering—to identify automation opportunities, translate abstract requirements into scalable technical designs, and execute end-to-end delivery.

In this role, you are expected to operate with a high degree of autonomy, apply strong technical depth, and consistently produce secure, resilient, and well-designed automations that scale with the business. You will influence the quality of our automation ecosystem through craftsmanship and adherence to standards, without owning team-level frameworks or mentoring responsibilities.

Intake, Discovery & Solution Analysis:

• Participate in the intake process by clarifying requirements, gathering context, and translating problem statements into structured technical scopes.
• Assess automation requests against established prioritization criteria—including expected ROI, operational impact, compliance relevance, and alignment with automation standards—to ensure the team focuses on the highest-value opportunities.
• Evaluate technical feasibility, system dependencies, and potential risks of proposed automations to support effective prioritization and planning.
• Deconstruct ambiguous, multi-step processes into clear workflow models that inform design and implementation decisions.
• Identify risks, edge cases, and downstream impacts early and surface them to the Automation Manager as part of the discovery cycle. 

Design, Build & Implementation:

• Translate requirements and PRDs into detailed automation designs across platforms such as Tines, n8n, and API-driven workflows.
• Build automations that adhere to existing security, reliability, observability, and AI governance standards.
• Integrate SaaS platforms using REST APIs, webhooks, event-driven triggers, and structured JSON payloads.
• Iterate rapidly on prototypes, validating logic and refining flows to ensure stability, performance, and alignment with business rules.
• Ensure all build artifacts—logic flows, decision models, error handling, and dependency maps—are well-documented and auditable.
• Coordinate with Engineering when custom APIs or technical support is required for automation execution.
• Perform structured UAT with stakeholders, incorporating feedback and ensuring readiness for deployment through change management processes. 

Launch, Maintenance & Operations:

• Own the full lifecycle of automation deployments, including testing, launch, hypercare, tuning, and steady-state stabilization.
• Maintain, optimize, and refactor automations as upstream systems evolve or new business requirements emerge.
• Ensure automations are built to be inheritable and understandable, with documentation aligned to standards for long-term maintainability.
• Monitor performance and troubleshoot issues, proactively implementing improvements that enhance reliability and reduce operational burden. 

Cross-functional Partnership & Collaboration:

• Partner with stakeholders across Omada—including P&C, Recruiting, Finance, Care Delivery, Security, Compliance, and Engineering—to understand workflows, challenges, and downstream impacts.
• Work closely with EPD (Engineering, Product, and Design) on automation-related projects, ensuring alignment on technical dependencies, integration points, API behaviors, and system constraints to deliver reliable, scalable solutions.
• Provide technical consultation on automation feasibility, integration complexity, and required process adjustments.
• Work with team members to ensure automations align with standards for change management, data governance, and audit readiness.
• Contribute to an automation-as-a-service model b