System Support Manager-Engineering & Construction Applications

Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

Job Description

Brightspeed has an exciting opportunity for a System Support Manager to join our rapidly growing team! As a System Support Manager, you will oversee solutioning, developing and maintaining systems that support the Engineering and Construction team. You will be part of the evaluation, design, documentation, implementation, testing and performance for various systems. You will work closely with internal IT business partners as well as 3rd Party Development teams to support the Business Operations team.  Ensuring alignment of application/process long term goals and visions. The principal purpose is to drive automation, process efficiency and customer service support.   

As System Support Manager, Engineering and Construction Applications, your responsibilities will include: 

• Drive advanced technical direction and support for multiple applications within the Engineering and Construction system stack 
• Define, document, design, test and implement strategies to enhance & support Network Systems including Engineering, Service Delivery & Assurance, NOC and Field Operations 
• Strong leadership skills. Ability to work directly with internal and external IT partners as well as End Users.  
• Support the IT Agile process with strong knowledge of JIRA; SQL, Dashboards, Kanban, queries etc. by clearly documenting technical requirements and use cases 
• Understand & interpret (SQL String) Code, Request, Response, etc. details to troubleshoot and deliver technical bug resolution requirements to IT & 3rd Party Developers 
• Ability to perform RCA (Root Cause Analysis) post system outage 
• Balance priorities from complex cross functional teams while developing innovative system solutions to business challenges 
• Build technical guidelines used by Learning & Development for curriculum creation & training as well as end user self-serve consumption 
• Present program updates/status to leadership and stakeholders 

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:   

• Bachelors in Network Technology/Engineering or relevant professional experience 
• 7 years’ experience with telecom industry, network systems, driving software development lifecycle, technical project management 
• Experience with IT systems requirements & development, agile processes, end to end & UAT testing 
• Application specific experience: IQGeo, GIS, ESRI, ArcGIS, AutoCAD, MicroStation 
• UI/UX - JavaScript, React JS 
• Experience with data visualization tools (Power Platform, Big Query or Data Lake)  
• Experience with PL/SQL development specific to PostgreSQL, Oracle and MySQL databases  
• Demonstrated experience in crisis management 
• Firm grasp of networking concepts including Fiber and PON networks 
• Ability to understand and explain complex technical information 
• Experience with latest trends in technology both mobile and web, to design and built innovative and efficient solutions 
• Program/Project Management experience 
• Ability to work successfully in both a team environment and independently 
• Excellent verbal and written communication skills to include preparing presentations for executives and senior leadership team 

BONUS POINTS FOR:

• Master’s degree 
• Experience with scripting languages such as Python and UNIX  
• PMP Certification 
• Application specific experience: Fireworks, Bidmaster, Network Design System, TIRKS, WFMT, DataNet, FT3(Atlassian), CDMMS, ARMOR, Sitetracker, Salesforce, MARTENS, Optius/Oden, Omnivue, TNMS, E2                  

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Additional Information

WHY JOIN US?

We aspire to contemporary ways of working.

At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We have a brand new, state-of-the-art corporate HQ in Charlotte, NC and we prioritize hi