Business Services Leader - Warranty

Requisition ID:  90146 

 

NextEra Energy Resources is one of America’s largest wholesale electricity generators, harnessing diverse energy sources to power progress. We deliver tailored energy solutions that fuel economic growth, strengthen communities, and help customers achieve their energy goals. Ready to make a lasting impact? Take the next step in your career with us!

 

Position Specific Description

This position leads a team of technicians and analysts to optimize warranty program performance across NextEra's renewable energy fleet. The role drives Original Equipment Manufacturer (OEM) accountability through strategic contract leverage, manages commercial resolution of critical defects and serial issues, and delivers executive-level reporting on warranty program metrics. 

Key responsibilities include ensuring comprehensive operational support for warrantable events, maximizing warranty contract value realization, and providing data-driven insights to executive leadership. Success requires strategic collaboration with Central Maintenance Planning & Execution, Business Services, Operations, and Integrated Supply Chain to deliver measurable improvements in fleet reliability and cost optimization.

Responsibilities:
•    Escalates top issues with OEMs and drives resolution
•    Manages ClaimTrax our internal claim management system
•    Supports operations in claim management from submission to approval
•    Works with OEMs to drive targeted return to services times of down units
•    Prepares and distributes monthly reports on warranty team metrics to leadership
•    Supports End of Warranty Process and Serial Defect Negotiations with OEMs
•    Collaborates effectively with colleagues from all departments
•    Leads and executes process improvement projects using Six Sigma principles
•    Manages internal controls processes and identifies and mitigates control weaknesses relating to month end deliverables
•    Extracts, organizes, analyzes, and reports data in a manner that is useful and relevant for making business decisions
•    Develops broad technical and communication skills through self-study and internal and external training opportunities
•    Performs other job-related duties as assigned

Job Overview

This job leads technicians and analysts in assuring execution of the Corporate and NextEra Power Generation business processes. Employees in this role are responsible for OandM and capital budget preparation and reporting, cash flow management, and financial analysis and reporting. Individuals in this job plan, schedule, communicate, and coordinate the annual budgeting process, the monthly re-forecasts, and month-end close for the site, and ensure that all transactions are in compliance with Sarbanes-Oxley. Employees in this position also focus on the continuous improvement of spending, risks and opportunities, and costing methods in accordance with corporate policy and business objectives.

Job Duties & Responsibilities

•   Performs all cost accounting activities including variance analysis, standard cost development, activity-based costing, and inventory control
•   Provides financial leadership by supporting Operations leadership in decision-making and strategy development
•   Supports new lines of business and finds ways to reduce overhead cost per job
•   Provides reporting and analysis for all operations activity including productivity, capital and overhead spending, forecasting, budgeting, absorption, sales, and inventory and operations planning
•   Prepares and distributes financial reports and indicators and explains financial results to non-financial audiences
•   Communicates and explains operational performance through P and L
•   Collaborates effectively with colleagues from all departments
•   Leads and executes process improvement projects using Six Sigma principles
•   Manages internal controls processes and identifies and mitigates control weaknesses
•   Extracts, organizes, analyzes, and reports data in a manner that is useful and relevant for making business decisions
•   Develops broad technical and communication skills through self-study and internal and external training opportunities
•   Performs other job-related duties as assigned

Required Qualifications

•  High School Grad / GED
•  Bachelor's or Equivalent Experience
•  Experience:5+ years
•  Supervisor/Management Experience:2+ years

Preferred Qualifications

•  None

 

NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click here to learn more.