Account Associate

Company Description

Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.

So, why work at Wolt?

At Wolt, we’re about getting things done.

You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.

We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Our Commitment to Diversity, Equity & Inclusion

We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Join us today to build Wolt together.

#LI-LI1

Job Description

Do you have an eye for detail and great communication skills? Do you love working in a fast-paced environment and are looking to kick-start your career in the startup world? If this sounds like you, we'd love to chat!

Role Background

Wolt is a Finnish technology company and we’re best known for our food delivery platform. On our mobile app or website, customers can order their favorite meals or other goods from our restaurant or retail partners and either pick their order up or have it delivered by our courier partners. 

Wolt is present in more than 19 cities in Norway, including Oslo, Trondheim, Bergen, Stavanger, Kristiansand and Tromsø to mention a few - with more more cities to come. We’re expanding rapidly, from our offices in Oslo, and now we’re looking for someone to be part of this hectic, fun, and rapid expansion and help to set up our new restaurant and retail partners for success.

As such, we need some customer-focused and structured  Account Associates to support the onboarding and training for our new and existing restaurant and retail partners to ensure the best possible partnership. 

What you'll be doing: 

• Successfully support onboarding of merchants onto the Wolt platform including photo upload, menu/product upload, training of staff, testing, and gear handling.
• Ensuring our portfolio of venue partners reaches the highest Wolt service standards.
• Work closely with the Merchant Onboarding team.
• Being responsible for our product platform always being up to date with the text and visuals that reflect the Wolt brand.
• Helping our merchant partners and teams in any other urgent cases.
• Sharing best practices amongst the team.
• Occasionally doing market visits and helping us launch in new cities in Norway.

Qualifications

• Fluent in Norwegian and English to ensure we have correct information on the app.
• Structured, with a high level of attention to detail and service-minded approach.
• You have an eye for great grammar
• You’re a self-starter and eager to help and learn.
• Good problem solving skills and quick on your feet. You thrive in a fast paced environment. 
• Experience within customer service and tech-savviness is a plus.

Additional Information

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! 

We will be reviewing applications on an ongoing basis, so if this sounds like an opportunity you want to pursue, apply today!

If you have any further questions about the position before submitting an application, you can turn to:

Laura Ilioaea, Talent Acquisition Partner:
laura