Fleet Operations Manager

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Job Description:

Summary

The Operations Manager II (SM II) manages the operations and personnel for locations with up to 131 - 370 equivalent truck units. May have Operations Supervisors, Technicians-In-Charge, and/or Customer Service Coordinators, as well as Technicians, Service Employees and/or a Parts Responsible Person to support the needs of assigned location. The Operations Manager II must be able to accomplish results through direct involvement and limited delegation of work and responsibilities, thus ensuring business objectives and labor requirements are met. The Operations Manager II is responsible for ensuring the customer's needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business measured through leadership competencies and business metrics. This position is responsible for the management of the location(s) performance against metrics to meet and/or exceed assigned objectives. This position is also responsible for ensuring that the location is in compliance with and properly executing all key company processes, Standard Operating Procedures and Standard Repair Practices. As with all FMS Shop positions, the Operations Manager II is responsible for adhering to all Ryder Maintenance Operations policies and procedures. This may also be a development position to prepare incumbents for the Senior Operations Manager role.

Shop Location: Harvard, IL 60033

Work Schedule: Monday to Friday 1st Shift

Annual Salary - Plus Bonus Incentive

This role may also be a developmental position to prepare incumbents for the Senior Operations Manager role because we allow you to carve out your own career path and promote from within, based on performance.  The continuous, on-the-job experience here at Ryder opens up other opportunities and provides a long-lasting career.  This position comes with a competitive salary and yearly bonus. We also offer a full benefits package, 401k employer match, and a discount on shares!

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Essential Functions

• Operations Management:
  Responsible for the execution of work analysis, vehicle planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval.
  Directly involved in Labor Planning by evaluating incoming work and allocating resources, balancing shift schedules, and level loading work load to maximize efficiency and productivity.
  Responsible for optimizing labor at the shop, and ensuring the optimal mix of straight time, O/T and Outside Repair.
  Responsible for optimizing shift patterns to match supply of qualified tech hours versus the availability of equipment based upon customer operating hours.
  Oversee the execution of the Automated Planning System (APS).

• Labor Management:
  Provides management, training and development of all personnel assigned.
  Responsible for Performance Management of all assigned personnel.
  Responsible for successful development and execution of the Technical Training Plan in coordination with the Field Training Team. Ensure TOPS plan is prioritized based upon Breakdown, Rework and Running Cost trends.
  Makes recommendations for future staffing based on changes to the business environment.
  Responsible for Recruiting, Hiring, On-boarding, Payroll, and Succession Planning.

• Customer Management:
  Directly responsible for customer relationship management to include issue resolutions, customer satisfaction, and retention, as well as ensuring uptime.
  Responsible for execution of customer communication protocol.
  Responsible for optimizing vehicle maintenance cycle time and ensuring that the shop meets or exceeds Delivered in Time Promised objectives based upon customer requirements.
  Collaborate with Sales Team to develop the service requirement section of the Customer Care Plan to ensure effective delivery of service.
  Conduct customer visits and annual reviews as required by the Customer Care Pl