Human Resources Specialist - Benefits & Leave Operations

The Human Resources Specialist - Benefits & Leave Operations provides national operational, transactional, and employee-service support for UG2's benefit and leave programs. The position owns recurring benefits administration and assigned leave transactions, including HRIS updates, vendor data requests, document processing, secure recordkeeping, mailings, and routine employee support. Leave-related work is performed in coordination with the Leave of Absence Specialist II, who retains responsibility for case strategy, eligibility and legal determinations, complex accommodations, denied claims, employee and manager case follow-up, return-to-work review, contact letter escalation, and other higher-risk matters. By providing dependable cross-functional support, this role improves accuracy, response time, process consistency, and continuity of service across Benefits and Leave Operations.

JOB RESPONSIBILITIES

Benefits Administration

• Review new hire benefit elections for accuracy, completeness, and eligibility, and ensure elections are correctly reflected in ADP and applicable carrier systems.
• Process approved benefit corrections and qualified life event changes, obtain required supporting documentation, and confirm completion within plan and regulatory deadlines.
• Verify employee and dependent eligibility, monitor overage dependents, and coordinate required coverage updates and employee notifications.
• Support COBRA administration by maintaining accurate termination and eligibility data, updating the applicable portal, and resolving routine discrepancies.
• Respond to routine employee and manager questions regarding benefit eligibility, enrollment, coverage, and available resources; escalate plan interpretation, exception, and appeal matters to the Benefits Manager.
• Support annual Open Enrollment planning and execution, including communications, materials, employee assistance, data validation, and post-enrollment reconciliation.
• Conduct benefit data audits and reconcile discrepancies among ADP, carrier records, payroll deductions, enrollment files, and vendor systems.
• Track benefit corrections, employee inquiries, and outstanding transactions through resolution while meeting established service and response standards.

Vendor, Invoice, and Payroll Coordination

• Review benefit vendor invoices for accuracy, validate supporting data, prepare invoices for payment, and submit complete documentation to Accounts Payable.
• Research and resolve discrepancies with benefit vendors, Payroll, Finance, Human Resources, and other internal partners.
• Prepare and process approved Integrated Pay or PTO supplementation documentation during leaves based on authorized instructions and communicate accurate payment information to Payroll.
• Support payroll deduction reviews and corrections related to benefit elections, approved leave status, and authorized employee changes.

Benefit-Related Court Orders and Compliance Administration

• Process Qualified Medical Child Support Orders, National Medical Support Notices, and other benefit-related court or agency orders within established deadlines.
• Coordinate required updates with employees, carriers, COBRA administrators, Payroll, and other stakeholders, and maintain complete supporting records.
• Escalate unclear, contested, or high-risk orders to the Benefits Manager, HR leadership, or Legal before action is taken. 

Leave of Absence Transaction and Vendor Support

• Perform routine leave intake and administrative case setup assigned by the Leave of Absence Specialist II, including creating case records, organizing source documents, and confirming that required employee and employment data are available.
• Enter new leaves, approved extensions, confirmed status changes, and confirmed return-to-work dates in ADP and other approved systems based on written direction or an authorized vendor notification.
• Complete routine employer information requests from Unum or other approved leave vendors and submit schedules, hours worked, payroll records, hire dates, job information, and other requested employment data within required timeframes.
• Review and respond to routine Unum notifications and information requests; promptly route denials, discrepancies, exceptions, complex accommodations, disputed facts, or unclear determinations to the Leave of Absence Special