Senior Technical Writer

Graylog: Empowering Threat Detection & Incident Response Solutions with Cutting-Edge Technology Graylog specialises in delivering top-notch Threat Detection & Incident Response (TDIR) solutions, backed by our latest addition, the Graylog API security platform. As a renowned centralised log management (CLM) and Security Information Event Management (SIEM) provider, we offer unparalleled fast and efficient log analysis capabilities in critical areas such as security, compliance, operations, and DevOps. Our enterprise solution enables organisations globally to capture, store, and analyse terabytes of machine data in near-real time while our open-source product has been deployed in more than 50,000 installations worldwide, empowering individuals and small teams to perform basic log consolidation, analysis, and search functions at no cost. We're a remote-friendly company with locations in Hamburg, Munich, London, Boulder, and headquarters in Houston, TX. If you live near an office and want to be part of said office great.  Nearish to an office and want to have the ability to hot desk? No problem, and if you're not near an office and wish to work remotely, all good! Several recent achievements for Graylog have been we were included in the 2021 Deloitte Technology Fast 500™, 2023 Gold Globee award for cyber security & DevOps, and most recently we took home two of the most prestigious cybersecurity awards in SIEM and DevSecOps from Cyber Defence Magazine at RSA this year.
Who we’re looking for; We’re currently recruiting for a Senior Technical Writer who can provide clear and in-depth technical expertise to the customer success organization in communicating Graylog’s unique capabilities to the marketplace, partners, and customers.  You’ll have the opportunity to collaborate with a set of extraordinary peers who are dedicated to the craft of creating high-quality, customer-pleasing content.  Our technical writers enjoy discovering constant streams of new things to learn as we expand into new areas and develop new technologies while remaining focused on our mission to make the world and its data more efficient and secure.  You’ll have the opportunity to influence our style and standards and participate in lively discussions about how to present our content to users best. Growth and mentorship are pivotal to our success. We believe in growing writers through ownership and leadership opportunities.  This position can be based anywhere in the US and will report to the Technical Communications Manager. 

Additional responsibilities will include but are not limited to;

• Write with a mastery of ASE (American Standard English) and/or STE (Simplified Technical English).
• Utilize appropriate and accurate conventions in style, grammar, syntax, and punctuation according to standardized style guides (APA, MLA, Chicago).
• Produce use-case, tutorial, feature-focused, and configuration/stand-up documentation as part of an existing KB (knowledge database).
• Develop documentation through its lifecycle from initial draft to final deliverable.
• Convert source data (notes, spreadsheets, diagrams) into DITA CMS outputs. 
• Leverage existing CI/CD (continuous integration/continuous delivery) documentation pipelines across version-controlled document libraries. 
• Utilize site analytic data to analyze content gaps and plan documentation efforts required to meet the need.
• Evangelize best practices and processes for technical documentation across the organization.
• Establish relationships with engineering and customer success teams and interview SMEs in order to draft and revise content with minimal direction. 
• Meet deadlines and report on progress while independently managing a schedule day-to-day.
• Collaborate productively as part of a supportive, cross-functional document team.

A Little bit about you;

• Experience with CMS (content management system) or CCMS (content component management system) document creation, revision, workflow, publication, etc.
• 5+ years of experience with content creation for experienced technical users (SecOps, ITOps, DevOps)
• Basic knowledge of HTML and Markdown  
• Basic knowledge of Linux/Unix commands
• Some experience using developer tools like Git, GitHub, or JIRA
• Some experience with visual editors like Visio, Illustrator, etc.
• Experience with MadCap suite (Flare, Central, Capture) preferred

What makes Graylog stand out;

• Work/ Life balance is important- as such ALL employees enjoy unlimited PTO.
• Opportunities for additional earnings through individual commission plans or participation in yearly company performance bonus plans.
• Employee share option plan- we have a stake in you, and you should have a stake in us
• Home office bonus on top of the choice of the latest equipment to help you