Senior Manager, Technical Program Manager

See yourself at Twilio

Join the team as Twilio’s next Senior Manager on Twilio’s Onboarding & Compliance Technical Program Management team.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

Twilio is the world’s leading customer engagement platform empowering developers to build modern communication applications and experiences.  The Onboarding & Compliance Technical Program Management team is looking for their next Senior Manager to shape the future of the organization.  The team consists of dedicated Technical Program Managers that serve highly integrated and cross-functional product and engineering organizations to take programs from concept to delivery by leveraging best practices to ensure predictable and timely delivery.

You will be partnering and collaborating with a variety of stakeholders from Product, Engineering, Operations, Legal, Support, and Carrier Relations to craft a thoughtful ecosystem for partnership to ensure the products and protections we build for customers make it a delight to use Twilio while at the same time protect our platform from abuse.  If you are excited about building and leading a complex technical program management team while creating clarity within ambiguous environments with a highly dedicated team, this is the opportunity for you.

Responsibilities

In this role, you’ll:

• Guide and set Objectives and Key Results (OKRs) for your team as well as expand on core processes for product teams to develop their own OKRs.
• Guide and enable the team to standardize on processes and procedures via your experience and certifications as well as industry best practices
• Sets clear priorities for direct reports and effectively helps them resolve prioritization conflicts. Enable them to own and drive projects to completion, on time, and with exceptional quality. 
• Clearly communicate team goals and accomplishments with stakeholders to drive awareness and celebrate impact.
• Provide clear and actionable feedback regarding success and areas of opportunity to direct reports
• Provide exceptionally well crafted executive leadership reports that clearly articulate the progress of the product and engineering group as well as for guide direct reports on reporting for critical initiatives.
• Use your influence and tact to drive team results and grow a coalition of partners
• Effectively drive alignment and focus cross functionally with internal stakeholders
• Exchange detailed and complex technical information in a comprehensive manner with an array of program teams and stakeholders.
• Partner with a variety of stakeholders in Product Management, Engineering, and Operations to get buy in and provide resourcing for critical programs and initiatives.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 5+ years of project and/or program management experience
• 5+ years of managing direct reports
• BA/BS degree in computer science or similar degree
• Experience leading and managing the successful delivery of high impact and highly cross-functional programs
• Strong ability to quickly build relationships and establish rapport with various cross-functional stakeholders
• Strong ability to create clarity and movement in ambiguous situations with a passion to deliver innovative solutions at scale 
• Strong written and verbal communication skills as well as ability to think clearly, problem-solve and prioritize
• Ability to thrive in a fast-paced, evolving, ambiguous environment, with a default to action in order to adapt quickly to changing priorities and requirements