VP, IT Solutions Delivery

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. 

Working Arrangement

Job Description

The Opportunity

The Vice President of IT Solutions Delivery is a senior leadership role that oversees the design, development, and implementation of IT solutions and applications for the John Hancock US segment life insurance and annuities industry. The VP is responsible for managing a team of in sourced and outsourced talent, ensuring quality standards, and aligning IT solutions with business objectives and customer needs. Collaborating with other IT leaders, business stakeholders, and external partners to drive innovation, efficiency, and scalability of IT solutions.

Responsibilities

• Working with IT business partners and stakeholders, define and execute the IT solution delivery strategy, roadmap, and budget for the US life insurance industry.

• Lead and manage a team of insourced and outsourced IT professionals onshore and offshore, including delivery managers, business analysts, developers, testers, scrum masters and support staff.

• Ensure that IT solutions are delivered on time, within scope, and within budget, following the best practices and standards of quality, security, and compliance.

• Align IT solutions with the business goals and customer needs of the US life insurance industry, and ensure that they are aligned with the overall IT vision and architecture.

• Collaborate with other IT leaders, business stakeholders, and external partners to identify and prioritize business requirements, opportunities, and challenges.

• Drive innovation, efficiency, and scalability of IT solutions, leveraging emerging technologies, tools, and methodologies.

• Manage the vendor relationships, contracts, and performance of the outsourced IT providers, and ensure that they deliver value and quality.

• Monitor and report on the IT solution delivery performance, metrics, and risks, and take corrective actions as needed.

• Provide leadership, guidance, and coaching to the IT solution delivery team, and foster a culture of collaboration, learning, and excel.

Skills and Qualifications

• Bachelor's degree in computer science, information systems, or related field; master's degree preferred.

• At least10 years of experience in IT solution delivery, with 5 years in a senior management or executive role.

• Extensive knowledge of the US life insurance industry, its products, processes, regulations, and challenges.

• Proven track record of delivering complex, large-scale, and high-quality IT solutions that meet business goals and customer expectations.

• Strong leadership, communication, and interpersonal skills, with the ability to inspire, motivate, and mentor a diverse and distributed team.

• Strategic, analytical, and problem-solving skills, with the ability to anticipate and resolve issues, risks, and dependencies.

• Experience in managing in sourced and outsourced talent, including vendor selection, contract negotiation, and performance management

• Experience in agile, waterfall, and hybrid methodologies, and familiarity with various tools and technologies used in IT solution delivery including Jira and Planview.

• Ability to adapt to changing business needs, market trends and customer demands.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion