Inbound Customer Service Representative

Company Description

As an Inbound Call Center Customer Service Representative, you'll interact with customers and internal employees to answer questions regarding their account(s). You just need to enjoy building connections with and helping customers. You should possess exceptional and sincere customer service abilities, along with strong computer skills and savvy problem-solving strategies.

Job Description

CUSTOMER SERVICE

Professionally answers incoming calls from customers and field personnel

Identifies and assesses customers' needs and directs call accordingly

Builds customer relationships through sustained and timely communications

Provides accurate, valid and complete information using the appropriate methods/tools

Handles customer complaints and provides sound solutions/alternatives in a time-sensitive fashion

ATTENTION TO DETAILS

All customer communication/status is notated accurately and completely

Performs follow-up and provides status on open email and voicemail deliverables

Provides invoices to customers as required or requested

Coordinate deliveries when customer out of product

Coordinate with field sales on customer needs, payment commitments, etc

Identifies field process issues that may delay payment and report occurrences to management

TEAM ORIENTED

Supports the Collections team by 1. Communicating account balances to customers/field personnel 2. providing independent account summaries

Ensures independent customers are credit and payment terms compliant; assesses service holds if necessary, restore terms when accounts are current

Qualifications

2+ years of Customer Service

2+ years Accounts Receivable, Credit, and Collections experience

Comprehension of written instructions (including policy and procedure manuals), correspondence, and financial documents

Direct store delivery, route accounting, or call center experience is a plus

Work in a fast-paced environment and navigate change

Good problem-solving skills

Proficient in Microsoft Office (Word, Excel, PowerPoint)

Educate customers in a helpful way. (Ability to write and organize formal correspondences)

Interest in learning - become the subject matter expert people rely on

Ability to handle confidential information

Detail-Oriented - Accurately process and record information, ensuring data integrity

Demonstrate excellent time management skills, prioritizing and handling multiple tasks at the same time

Additional Information

The base salary range for this position is $47,500 to $52,500 + cash incentives

Actual salary offer may vary based on work experience.

The base pay range is subject to change and may be modified in the future.

Our current Benefits include:

Comprehensive Medical, Dental and Vision Plans, 401k Match, Family Leave, PTO & Paid Holiday Schedule, Pet, Legal, and Life Insurance, Tuition Reimbursement

(Benefits listed may vary depending on the nature of your employment and/or work location)

Red Bull Distribution Company, Inc. is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, gender, genetic information, national origin, disability, uniform service, veteran status, age, or any other classification protected by Federal, state, or local law.