Job Description Summary

Project Management/ Planning/ Coordinating activities in the context services related project to fulfill customer need according to financial/commercial parameters and ensuring customer satisfaction. Impacts approaches, projects and programs in the functional area or affected business organization and ways of working. Impacts quality, efficiency and effectiveness of own team. It has significant input into priorities. Guided by professional practices and policies that are shaped by the role. The role has moderate autonomy, requiring high levels of operational judgment.

Job Description

Job Description Summary

Project Management/ Planning/ Coordinating activities typically in the context of a production or services project to fulfill a customer order or need according to financial/commercial parameters and ensuring customer satisfaction. Impacts approaches, projects and programs in the functional area or affected business organization and ways of working. Impacts quality, efficiency and effectiveness of own team. It has significant input into priorities. Guided by professional practices and policies that are shaped by the role. The role has moderate autonomy, requiring high levels of operational judgment.

Roles and Responsibilities

• Strategy: Strategic mindset to develop and execute the overall BI and analytics strategy, align it with business goals, and provide thought leadership on leveraging data for growth. Use judgment to make decisions or solve moderately complex tasks or problems in areas of operational/product management, manufacturing, technology or engineering. Takes new perspective on existing solutions. Use technical experience and expertise for data analysis to support recommendations. Uses multiple internal and limited external sources outside of own function to arrive at decisions.
• Project Management: All activities related to the supervision, organization and execution of service-related projects within and outside of the service suite platform, including scope, time, communications, implementation, process improvement, roadmap, cost & quality management. Responsibility for project methodologies and standards including scheduling and control, to fulfill customer needs according to IT, service, financial, commercial parameters and ensuring customer satisfaction.
• Team Management: Lead, mentor, and develop a high-performing BI and analytics team, fostering a culture of continuous learning and data-driven decision-making. Acts as a resource for colleagues with less experience. Lead small projects with moderate risks and resource requirements. Explains difficult or sensitive information and works to build consensus. Develop persuasion skills required to influence others on topics within field. A 2nd line manager with senior professional direct reports. Has the ability to attract and retain talent. Often manages medium to large teams. Developing expertise in own function. Consult with roles that are experts in the discipline, while providing professional and thought leadership. Influences policy and ensures delivery within area of responsibility, linking with other parts of the organization. Lead functional teams and special projects with moderate resource requirements, risk, and/or complexity. Presents business or technical discipline solutions to leaders. Communicates complex messages and negotiates mainly internally with others to adopt a different point of view. Influences peers to act and may negotiate with external partners, vendors, or customers.
• Technical Oversight: Provide architectural oversight for data and reporting systems, ensuring scalability and efficiency, and manage BI tools and platforms. Has in-depth knowledge of the best practices and how one’s own area is integrated with others; has working knowledge of competition and the factors that differentiate them in the market. Interprets internal and external business challenges and recommends best practices to improve products, processes or services. Utilizes understanding of industry trends to inform decision making process.
• Stakeholder Collaboration: Partner with various departments (e.g., IT, AI, Service Sales, Marketing, Finance, Operations, Engineering) to understand their data needs and translate them into actionable BI solutions. Leads others to find creative solutions within complex manufacturing processes with technical variety and/or interdependent production cycles. Employs sophisticated operational/product management, manufacturing or engineering techniques. Interaction with adjacent functions needed to solve issues. Has the ability to evaluate the quality of information received and questions conflicting data for analysis, while also using multiple internal and external resources outside of their own function to help arr