Senior Machine Learning Engineer

ABOUT ROCKET MONEY 🔮

Rocket Money’s mission is to empower people to live their best financial lives. Rocket Money offers members a unique understanding of their finances and a suite of valuable services that save them time and money – ultimately giving them a leg up on their financial journey.

ABOUT THE TEAM 🤝

Machine Learning Engineers on the Data team at Rocket Money further our mission by building data products that deepen customer relationships with our many financial products. Our team of data scientists and machine learning engineers builds machine learning driven product experiences that identify and engage customers who would benefit from mortgage and personal loan products. We integrate with product and engineering teams to understand, explain, predict, and intervene to improve product retention. Machine learning engineers also support growth operations by designing ML driven personalization experiences in onboarding. We have a strong preference for team players that are comfortable collaborating across teams, know how to support strategy with ML powered user experiences, and can deliver solutions within engineering teams.

ABOUT THE ROLE 🤹‍♀️

In this role, you will focus on the following types of problems:

• Build new, machine learning powered user-facing features and experiences in deep collaboration with engineering, product, and design teams. Use your expertise in ML system and model design to delight our customers with new user experiences. Work with engineering teams to build software to deliver new experiences to Rocket Money’s customers.
• Optimize to continuous product feedback loops - you understand that machine learning is the practice of a continuous lifecycle of measurement, analysis, modeling, and hypothesis testing. You understand how to build, test, and deliver user-facing machine learning products in an incremental way.
• Help develop the next version of Autopilot and Budgets. Ensure members have money in the right place at the right time for their near and long term goals. Warn them when they do not.
• Uncover and exploit relationships between customers’ subscriptions, purchase, and transaction data as you build personalized product experiences and power ever more accurate customer segmentation, propensity, and affiliate targeting models.
• Design and conduct experiments to estimate the impact of new ml driven products, customer messaging, and marketing. You know how to use experimentation to build the strategic case for more tailored ML product experiences.
• Build anomaly detection systems, ensuring that our transaction categorization systems produce accurate data for our users and tracking when they don’t.

Regardless of the challenges you dive into, you will:

• Work within cross-functional teams to build new products and services, especially with engineering.
• Become a subject matter expert in your area of specialty - making key decisions on both implementation and scope while balancing technical and business goals.
• Become an expert on our members. Understand their needs and financial goals. Work with product to define strategy and engineering teams to create software and build features that help our members build better financial lives.
• Design ML system and model architecture to aid product delivery, both internal and external.
• Be a steward of good instrumentation and experimental design - designing systems to measure the impact of ML powered products in a way that is measurable, testable, repeatable, and robust.
• Extend internal tooling that improves the data science and ML product implementation - help accelerate the work of others on engineering and data teams.
• Participate in code reviews, contribute to product and technical design, and maintain a high degree of quality in our production data.

ABOUT YOU 🦄

• You are a team player - collaboration and communication are a first instinct and key tool for getting stuff done. You continually seek feedback on your work and err on the side of over communicating.
• You care about products, not publications. Solving user problems is of key importance for you, not necessarily finding esoteric problems. We love recovering academics that aren’t looking in the rearview.
• You can collaborate with stakeholders to define tasks, defining cross-functional work independently to achieve strategic goals
• You know how to deliver products incrementally - doing the simple thing first, finding and measuring signal, and iterating to build better user experiences.
• Excellent writing, presentation, and communicati