SYSTEMS ANALYST I - 22011179

Requisition No: 850165 

Agency: State Courts System

Working Title: SYSTEMS ANALYST I - 22011179

 Pay Plan: State Courts System

Position Number: 22011179 

Salary:  $62,721.69 Annually 

Posting Closing Date: 04/11/2025 

Total Compensation Estimator Tool

Position Number

22011179

 

Position Title

Systems Analyst I

 

Job Location

Office of the State Courts Administrator, Office of Court Services, 500 South Duval Street, Tallahassee, Florida

 

Starting Salary Range

$62,721.69 Annually

 

Job Description

The essential function of this position is to act as a liaison between court users and information technology (IT) staff to gather requirements and solutions business needs. This position helps to evaluate business needs, gather requirements, and translate requirements into technology solutions. This position assists the project management team in engaging business stakeholders as active participants in iterative software development, change management, business-rule/workflow configuration, data migration, and solution validation. The position works under general supervision, independently developing work methods and sequences.

 

Examples of Work

• Consults with business users and system administrators to develop business processes and solution requirements and electronic document management and workflow; conducts business analysis and facilitates discussions.
• Assist the project team with outreach to business users, including but not limited to business mapping (as-is and future state), gap analysis, change management, risk assessment, process optimization, solution validation, documentation, and project-related communications.
• Collaborates with IT project manager(s) to ensure timely application specific project deliverables such as business use cases for testing usability and quality assurance. 
• Provide technology training and support for business users.  Create and maintain user documentation and training videos.
• Tests applications and assists with user acceptance testing; creates test cases and scripts. Document and communicate customer feedback and sentiment to the project/development teams.
• Provides user support to staff, troubleshoots and resolves issues; trains staff on various technologies and programs or applications.
• Attends technical or professional classes, workshops, or seminars to improve professional skills.
• Other IT Project Management Office (PMO) related tasks.

 

Education and Training Guidelines

Education
Refers to job specific training and education that is recommended for entry into the position.  Additional relevant experience may substitute for the recommended educational level on a year-for-year basis.

Bachelor’s degree in computer science, communications, engineering, information technology, or a closely related field.

Experience

Refers to the amount of related work experience that is recommended for entry into the position that would result in reasonable expectation that the person can perform the required tasks.  Additional relevant education may substitute for the recommended experience on a year-for-year basis, excluding supervisory experience.

Five years of related work experience.

 

Competencies

Knowledge, Skills, Abilities

• Ability to maintain a positive, empathetic, and professional attitude towards customers.

• Ability to respond promptly to customer inquiries, coordinate resources, and follow through to completion.  Effectively document and communicate customer interactions, comments, and concerns.

• Ability to think logically, analyze and interpret data, and solve problems.

• Ability