Senior Coding Manager – Customer Insights

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Senior Manager of Coding Services - Customer Insights 

We are looking for a Senior Manager of Coding Services Customer Insights to join the Medical Coding team within our Customer Success division. In this role, the Senior Manager of Coding Services Customer Insights is responsible for the strategic direction and performance of one of our Medical Coding service.  This individual will need a strong understanding of the market and the needs of our customers while being able to translate that into a vision that continues to provide a value-based ROI for our clients and paves the way for expansion into new and emerging markets.  The Senior Manager will partner with peers from Customer Success, Onboarding, Sales and Product/ R&D teams to develop a robust, customer-centric roadmap and access trade-offs as priorities shift.  Additionally, this individual will encompass the management of processes, business strategies, reporting, and execution of customer improvements as it relates to clinical documentation or the rollout and adoption of new product features. 

Job Responsibilities 

• Guide and oversee on projects based on market forces, customer requirements, industry requirements and user needs 

• Oversight of Customer Improvements through direct customer engagement: 

• Deliver a Superior Service 

• Translate complex issues and data into comprehensible user stories for multiple audiences 

• Create and drive metrics that demonstrate a clear ROI and perception of the service 

• Leverage insights from customer performance metrics and monitoring, feedback from both clients and internal partners in Sales and Customer Success to shape the Product Roadmap 

• Lead resource planning and development for teams 

Typical Qualifications 

• BA or BS degree preferred 

• 7+ years working with stakeholders in a business environment, working across cross-functional groups 

• Experience in CDI (Clinical Documentation Improvement) and provider clinical coaching 

• CPC and/or CCS certified from AAPC or AHIMA preferred 

• 3+ years of experience of Medical Coding and revenue cycle experience 

• Understanding of healthcare / health IT environment preferred 

• Experience in analyzing and solving complex problems  

• Extensive experience using data management tools and applying analysis techniques  

• Experience leading and managing teams of employees with success 

• Experience independently driving results and meeting deadlines  

• Deep quantitative skills and understanding of data usage for daily management and analytics 

• Excellent oral and written communication skills 

About athenahealth

Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.  

What’s unique about our locations? 
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together. 
 
Our company culture might be our best feature. 
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.  

Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work. 

Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability. 
 
Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofi