Director, Health System Strategy

At Shields Health Solutions, we pride ourselves on our culture of inclusion, kindness, acceptance, and the difference we make in patients' lives every day. We are tremendously proud to consistently be certified as a ‘Great Place to Work’ several years in a row; we’ve been recognized as a Fortunes Best Workplaces in Healthcare™, Millennials™, and Women™; and a Becker’s Healthcare Top 150 Workplace.

Patients are at the heart of everything we do. We are committed to improving lives by ensuring seamless access to specialty medications, better health outcomes, and an enhanced care experience. That’s why more health system leaders trust us to deliver personalized support and comprehensive solutions that make specialty pharmacy more accessible for the patients who need it most. Through our proven Shields Performance Platform, we help drive the financial sustainability of health systems while prioritizing best-in-class outcomes that patients deserve. With a team of leaders in specialty pharmacy, a track record of success partnering with over 80 health systems, and an unwavering dedication to measurable results, we empower health systems to transform their specialty pharmacy into a driver of growth—ensuring every patient receives the best possible care.

As Shields Health Solutions continues to experience rapid growth and expand our partnerships with leading health systems across the country, we’re actively hiring to support our mission. Our expanding footprint means more opportunities to make a meaningful impact in patients’ lives—so we’re looking for passionate, driven individuals to join our team and continue to grow with us. 

The Director, Health System Strategy must be experienced with the implementations at the Large Hospital/IDN level. This involves extensive hospital interaction and relationship development at the Director/Key Stakeholder level as well as sound knowledge of the health-system pharmacy environment including the application of specialty pharmacy within the system. In addition, the Director of Health System Strategy guides the implementation process through demonstrated expertise of clinical and technical processes. Projects range in scope from large hospital to small/medium IDN level implementations requiring standardization across multiple product lines. An effective Director of Health System Strategy must be able to clearly communicate, thoroughly document and demonstrate product implementation competency. This also involves working with the Business Development and Implementation team (with focus on large hospital systems to small/medium IDN's level customers) by advising on clinical and operational options, gathering customer requirements, defining best practices, design decisions and policy and procedures. The Director of Health System Strategy effectively performs the required tasks to ensure successful acceptance of the SHS service and subsequent timely Go-Lives and customer satisfaction. The Director of Health System Strategy must have the ability to establish collaborative working relationships with cross-functional project teams. The Director of Health System Strategy is a mentor for both customers and internal team members.

Job Duties:

• Assist Business Development team on sales calls with prospective customers by providing pharmacy and hospital expertise
• Perform clinical assessments of prospective customers to help align proforma to hospital opportunities
• Lead as an SME in the implementation and on-boarding of new customers including collaboration on timelines associated with pharmacy operations, clinical operations, licensure and accreditation.
• Create ongoing relationships with customers by serving as an SME and participating in QBRs and strategic growth initiatives
• Actively manage to and contribute to the best practices and standards of care playbook
• Collaborate with pharmacist team on a weekly basis to ensure alignment, standardization, and progress in the ongoing pursuit of excellence in product delivery and patient outcomes
• Contribute to the profession of pharmacy through active engagement in professional organizations and contributions to the pharmacy literature
• Responsible for Large Hospital/IDN level requirement definition, workflow design, policy/procedure definition, education, etc.
• Project Management responsibilities including meeting planning, communication, documentation etc.
• 40-50% Travel required
• Misc. responsibilities as needed

Traits/ Characteristics

• Excellent communicator
• High degree of ingenuity
• Motivates and inspires
• Results orientation
• Relationship builder
• Influential leader
• Collaborative, team player

Experience/Education

• Leader experience within a large health-system or 7-10 years of experien