Network & Telecommunication Avaya Engineer IV

This position will focus on migrating our legacy telephone systems to new VOIP infrastructure using the Avaya based platform.  

Hours: 40 hours: M-F 8:30-5 PM EST. On-call rotation required every 8 weeks.

Location: 5 days per week onsite; 360 North Ave - Hospice House in Haverhill, MA or 847 Rogers St. in Lowell, MA depending on candidate preference.

• May need to travel to our other facilities in Massachusetts include Tufts Medical Center, Lowell General Hospital, and Melrose Wakefield Hospital as needed.

Job Description 

Minimum Qualifications: 

1. Bachelor’s degree in Computer Science or related field and five (5) years of experience in Information Systems Networking OR fifteen (15) years of experience in Information Systems Networking.

Preferred Qualifications: 

1. Healthcare Industry experience. 

2. Cisco Certified Network Associate (CCNA) 

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list.  Other duties and responsibilities may be assigned. 

1. Administers the deployment, monitoring, and maintenance of LAN and WAN devices across the enterprise including wireless. 

2. Maintains thorough working knowledge and support capabilities for the Hallmark Enterprise internal networking infrastructure and external connections including but not limited to TCP/IP, Ethernet, Wireless (all protocols), Routers, Switches (all levels), etc. 

3. Manages and administers all network appliances and monitoring systems. Responsible for responding to alerts and escalating to appropriate staff for a resolution. 

4. Maintains, upgrades and supports all Meditech systems including storage and VM Machines. 

5. Administers, maintains, and upgrades all systems related to wireless and recommend improvement and new wireless initiatives. 

6. Supports and maintains enterprise Firewalls and Intrusion protection systems. Monitor logs and perform maintenance. Recommend upgrades or improvements to existing structure. 

7 Responsible for leading projects in LAN, WAN, Wireless, Storage, and network security appliance. 

8. Maintains current diagrams of Network topology, IP scheme, connectivity method, and wireless infrastructure. 

9. Maintains continuity of network and storage operations throughout the organization through consultation, technical leadership and project coordination. 

10. Administers the deployment, upgrades, development and expansion of Live and archive storage areas network. Assist management in design and planning for continuous improvement and expansion. 

11. Responsible for the maintenance support, deployment of remote access systems including but not limited to staff VPN access and vendors/partners VPN connectivity. 

Physical Requirements:  

1. Professional office environment with typical office requirements such as computers, phones, photocopiers, filing cabinets, etc.