Manager, Learning & Development

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! 

THE ROLE

The Manager, Learning & Development works on the People Operations & Programs team based in Los Angeles, CA.  

This role partners with key clients, stakeholders, and learning colleagues to build and deliver learning programs that develop skills and capabilities, drive engagement and performance, and provide results for varied decentralized businesses.  It’s important that this person can apply learning theory/models, best practices, and trends while maintaining knowledge of cutting-edge approaches so learning solutions drive lasting impact.  We’re looking for someone who has consulting and learning design experience (both digital and facilitator-led), who can develop and deliver end-to-end innovative learning solutions that serve a range of employees.  This role cultivates and maintains strong relationships across the organization to provide timely and scalable learning programs for a global audience.

WHAT THIS ROLE WILL DO

• Seeks and maintains a comprehensive understanding of the organization’s objectives and strategic plans to ensure training efforts support and drive business goals.
• Builds and implements learning content in a range of modalities (ex: self-paced digital, facilitator-led, static resources, etc.) to support employee development and engagement, onboarding, and people manager and leader needs.
• Facilitates in-person and virtual learning programs, utilizing best practice techniques to ensure engagement, comprehension, and application of content, while creating a supportive and collaborative learning environment.

• Actively keeps a pulse on learning needs and program effectiveness to iterate and pitch new programs when relevant. This includes but isn’t limited to: regular needs assessments, managing and assessing learning offerings through engagement stats, survey results, and other forms of measurement.
• Acts as a project and operations lead for central learning programs while also acting as a subject matter expert in instructional and learning design and development.
• Ensures learning content is current and reflective of the Live Nation culture, business, and priorities, based on guidance from the Director, Learning & Development.
• Consults with stakeholders regarding recommended employee development tactics, serves as a resource on best practices and external resource referral.
• Integrates Diversity & Inclusion considerations into all learning solutions.
• Keeps learning offerings up to date in our Learning Management System, including drafting program descriptions and related materials, supporting training schedule planning, developing course assets, and recommending ways to better leverage our system when relevant.
• Guides and completes training operation and administrative duties.

WHAT THIS PERSON WILL BRING

• Minimum of 5 years’ experience designing, implementing and delivering learning and development programs in a variety of modalities (in-person, self-paced digital, facilitator-led, static resources, etc.) for complex businesses with a spectrum of employee types and levels.
• Bachelor’s degree in a related field, advanced degree a plus.
• Knowledge of leadership development/management training needs with an ability to apply modern adult learning theories to employee programs.
• Knowledge in instructional design, learning & development models, and organizational development best practices.
• Excellent training and visual presentation design skills.
• Experienced as a training facilitator, having a track record of impactful and effectiv