Retail Supervisor- Wild Turkey Distillery

Campari Group today is a major player in the global branded spirits industry, with a portfolio of over 50 premium and super premium brands, marketed and distributed in over 190 markets around the world, with leading positions in Europe and the Americas.

 

Headquartered in Milan, Italy, Campari Group owns 22 plants worldwide and has its own distribution network in 22 countries, and employs approximately 4,000 people.

 

Shares of the parent company Davide Campari - Milano N.V. are listed on the Italian Stock Exchange since 2001. Campari Group is today the sixth-largest player worldwide in the premium spirits industry.

Wild Turkey Visitor Center

 

Job Title: Retail Supervisor

 

Reports to: WTVC Operations Manager

 

Description

The Retail Supervisor supports the Operations Manager in all Wild Turkey Brand House operations.

The Retail Supervisor assists in coordinating the retail team and helps support management in the day-to-day operations of the brand house/retail store. They will help monitor and supervise employees to achieve goals that contribute to the growth of the organization. The Retail Supervisor motivates and inspires the team by creating an environment that promotes positive communication and a passion to bring sales growth to the brand.

Key Responsibilities and Activities

• Works directly with the Brand House Management team to support day to day operational needs
  • Drives sales by responding to customer needs and suggestive selling
  • Processes and manages inventory
  • Assists with merchandising and visual displays
  • Performs store opening and closing duties
  • Oversees Check in operations via the Any Road ticketing system
• Delivers excellent customer service
  • Greets and assists customers
  • Responds to customer inquiries and complaints
  • Assists shoppers to find products
  • Processes cash and card payments
  • Stocks shelves with merchandise
• Contributes to the growth of the company through a successful team
  • Empowers team members with skills to improve their confidence, product knowledge, and communication skills
  • Schedules and manages retail associates
  • Oversees retail associates daily duties and ensures lunches and breaks are covered, etc
  • Fosters a pleasant working environment that inspires the team
  • Coaches and trains team members
• Cultivates a safe working environment and follows all health and safety requirements
  • Acts responsibly, at all times, concerning the consumption of any alcoholic beverages
  • Ensures store is kept neat and tidy throughout shift
  • Becomes familiar with all safety and crime-proofing protocols, including watching for suspect behavior and reporting it as soon as possible
  • Stays informed on government regulations regarding the handling of minors, persons appearing intoxicated and suspected third party purchases and acts accordingly, including the recording of such incidents, as directed by the store manager
• Other duties as requested

Experience

• 3+ years of experience working in retail sales
• 3+ years of experience in customer service
• 3+ years supervisory experience preferred
• Previous Beverage Alcohol Industry experience is an asset

• Strong leadership abilities and initiative
• Computer literate

Skills

Functional:

• Must be able to repeatedly lift at least 40 pounds
• Ability to stand/walk for up to 8 hours, and able to frequently push, pull, squat, bend and reach
  • Enthusiastic and friendly in nature
• Excellent communication skills, must be comfortable presenting to large groups of people
• Manages competing priorities
• Strong organizational skills
• Adapts to fast-paced environment with changing circumstances
• Positive can-do attitude and desire to make things happen

Technical:

• Comfortable with computers and technology
• Familiarity with Point of Sale and ticketing Software
• Proficiency in Microsoft Excel and Word
• Scheduling and Payroll software (ADP)

Managerial:

• Understands business goals and works closely with key leadership
• Creative problem solving and analytical skills
• Self-starter
• Able to motivate and influence others

Schedule:

• Availability to work flexible schedule during the week, with full availability for 3 of 4 weekends per month (full-time)

 

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