Customer Service & Logistic Manager DACH

Relocation Assistance Offered Within Country
Job Number #172269 - Hamburg, Hamburg, Germany

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

 

As our CS&L Manager for the DACH region and a key member of the leadership team reporting to the General Manager, you will ensure the seamless supply of products across Germany, Austria, and Switzerland. You will lead a direct team of two and work closely with the outsourced Customer Service team, the CBS and outsourced warehouse & distribution providers, to deliver excellent Service levels to our customers. 

 

By bridging the gap between financial forecasting and volume planning, you will drive profitable growth, optimize costs, and implement process innovations. You are responsible for delivering supply chain solutions that execute the business strategy. Your focus will be on developing best practices and ensuring that strategic initiatives are executed with precision across our supply chain and commercial organizations.

 

Key Responsibilities

Operational Excellence & Strategy

• Monitor and optimize DACH CS&L activities, including Direct-to-Vet (HRO) and Direct-to-Consumer (Hill’s Shop) fulfillment

• Improve the "Cost to Serve" by identifying and executing logistics saving initiatives

• Manage the SKU portfolio, driving simplification and rationalization initiatives

 

Demand Planning & Inventory Management

• Lead the monthly demand planning process (using Kinaxis), ensuring high forecast accuracy and performing root-cause analysis; drive continuous improvement of Demand Planning results

• Drive collaborative demand planning (CBP) to improve service levels, increase accuracy, and minimize obsolescence

• Adopt an ‘end-to-end’ view of supply chain inventory levels, prevent “Out of Stocks”

 

Cross-Functional Collaboration

• Partner with Marketing on new product launches and promotions, review and challenging volumes and timing 

• Act as the primary link to CBS teams and external service providers to ensure seamless data and logistical interfaces

• Collaborate with selected customers to support joint demand planning and cost reduction initiatives

 

Data & Leadership

• Maintenance of Master Data and secure interface to 3rd party Service provider

• Provide statutory reporting for EPR and Itrastat, including facilitation of audits and support in internal accounting related projects

• Develop the technical, analytical, cross functional team working and Customer engagement skills required of the CS&L team

 

 

 Your Profile

 

• Education & Experience: University degree (Economics or Engineering), supported by 4–5 years of experience in Supply Chain or Customer Service & Logistics

• Technical Skills: Knowledge in SAP R3 / APO and advanced MS Office skills (specifically Excel and Access)

• Languages: Business-level English is a must; German is highly preferred

• Mindset: You are a customer-oriented relationship builder who thrives under pressure and consistently seeks innovative ways to improve processes

• Core Competencies: A resilient, analytical decision-maker with a strong focus on planning and priority setting

Our Commitment to Inclusion
Our journey begins with our people—developing strong talent with diverse background