Career & Skills Center Supervisor (333)

Summary:

The Supervisor is responsible for providing direct oversight to various career development opportunities for individuals seeking employment, learning new skills, or advancing in their fields. The Center's services are available to anyone in the community seeking employment. The Supervisor develops, strengthens, and maintains a direct working relationship with the participants and internal business partners.

Essential Duties and Responsibilities:

• Carry out supervisory responsibilities according to the organization's policies and applicable laws.
• Directly supervise staff assigned to the program to ensure they meet the performance goals set by the agency and funders. 
• Participate in supervision team meetings and peer audits with the Program Manager. 
• Ensure all outcome measurements are satisfied per requirements and assist in ensuring all quality standards are met and reviewed quarterly.
• Serve as a resource regarding community resources and professional skill-building for employees under direct supervision. 
• Model and facilitate a working environment that fosters professional growth, personal initiative, and shared decision-making. 
• Intervene and assist staff in crises. 
• In conjunction with the program manager, assist in program planning, community outreach, training, and resource development for the program clients.
• Oversees program activities and operations; assigns work and monitors and evaluates performance; provides case consultation on unusual or complex cases; approves eligibility for services recommended; makes special recommendations to the appropriate administrative superior for service policy waivers.
• Review case records to evaluate work quality and ensure compliance with procedures and requirements.
• Participates in coordination with the management team to develop agency and/or program policies, procedures, and work plans per the performance improvement processes.
• Monitors participant records for quality of work and to ensure compliance with agency and funder requirements or standards
• Reviews staff utilization of the agency's electronic client services tracking system or other applications.
• Assists with accreditation/certification activities and participates in accreditation/certification reviews; provides in-service staff training.
• Responsible for interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding, developing, and disciplining employees; addressing complaints and resolving problems; assisting with Leave of Absence coordination when applicable.
• Ensure staff accurately review documentation to determine each participant’s program eligibility.
• Oversee staff as they provide case management, counseling, crisis intervention, and training services.
• Conduct monthly case staffing to ensure ongoing progress on participants’ case plan goals.