SENIOR DIRECTOR, OPERATIONS - ELECTRIC UTILITIES

As the Senior Director of Operations in Electric Systems, you will be a strategic partner in driving PWC’s mission to deliver safe, reliable, and cost-effective electric services. This executive role oversees critical functions across power supply, generation, transmission, distribution, and customer service, ensuring our community thrives with dependable electric services.

Core Responsibilities

Strategic & Operational Leadership

• Oversee all major operational functions within the Electric Division, ensuring safety, reliability, regulatory compliance, and fiscal responsibility.

• Maintain full fiscal oversight across the Electric Division, ensuring disciplined budgeting, forecasting, and financial management.

• Establish and execute long-range strategies that position PWC for continued growth, operational efficiency, and exceptional customer outcomes, long range strategies that position PWC for continued growth, operational efficiency, and exceptional customer outcomes.

• Evaluate changing market, regulatory, and technological conditions; adjust processes and operating models to address gaps, reduce waste, and increase value to the enterprise. Ensure operational compliance with all applicable local, state, and federal regulations. 

• Evaluate operational investments, major projects, and resource allocations to enable data driven decision-making and operational efficiency.

• Identify, standardize, and deploy best practices across the division to drive sustained performance and continuous improvement.

• Ensure that the division’s strategic direction, capabilities, and infrastructure evolve with market needs and emerging industry trends.

   

Performance Management & Continuous Improvement

• Develop, implement, and track key performance indicators (KPIs) that measure operational excellence, reliability, financial performance, and customer impact.

• Lead corrective action planning when KPIs veer offtrack, ensuring rapid resolution and forward momentum

• Strengthen operational processes around project delivery, monthly invoicing, major construction activities, and daily reliability reporting.

   

People Leadership & Talent Development

• Provide vision, guidance, and coaching to across the Electric Operations team.

• Build leadership pipeline by hiring external and developing internal talent at all levels.

• Proactively assess team capabilities; design and implement targeted development plans to advance skills, leadership effectiveness, and technical competencies.

• Champion an inclusive, accountable, and performance driven culture.

Cross-functional & Organizational Collaboration

• Partner with Finance, HR, Quality, EHS, Engineering, Customer Programs, and other enterprise teams to ensure seamless execution of enterprise priorities.

• Drive alignment and coordination across functions to ensure on time project delivery and timely customer outcomes.

• Represent the Electric Division in enterprise planning, rate discussions, strategic governance, and community engagement.

Required Skills & Qualifications

• Bachelor’s degree (Engineering, Business, or related discipline; engineering preferred).

• Licensed Professional Engineer (PE) strongly preferred to support advanced technical and regulatory responsibilities.

• 10+ years of experience in electric utility operations or related industry.

• 7+ years of leadership experience overseeing complex operational functions.

• Demonstrated experience in operational excellence, continuous improvement, and performance management.

• Ability to lead through influence in a matrixed environment.

• Strong communication skills with the ability to engage executives, employees, regulators, and partners.

What You’ll Get

• A competitive executive compensation package that reflects the scope and impact of this leadership role.

• Car allowance to support travel across operational sites and community