Senior Hardware Support Engineer

<h3>Company Description</h3><p>At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. </p> <p>With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.</p> <p>Learn more on <a href="https://blogs.servicenow.com/category/life-at-now.html">Life at Now blog</a> and <a href="https://www.youtube.com/playlist?list=PLtPPHGXv_JpmhypERyQKm5zO2Wd65QinB">hear from our employees</a> about their experiences working at ServiceNow.</p> <p>Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.</p><h3>Job Description</h3><p>The Hardware Reliability Engineering team is hyper-focused on the reliability and maintenance of the hardware powering the ServiceNow Enterprise Cloud. Our team works hard in a fast-paced and ever-growing environment, but we have fun doing it.</p><p><strong>What you get to do in this role:</strong></p><ul><li>Troubleshoot, diagnose, and coordinate repairs for complex hardware problems on enterprise-class server and infrastructure.</li><li>Work closely with hardware vendors to understand and solve hardware problems as needed</li><li>Work closely with partner teams that help support the hardware break/fix process to overcome technical challenges</li><li>Document new processes and procedures as needed</li></ul><h3>Qualifications</h3><p><strong>To be successful in this role you have:</strong></p><ul><li>A minimum of 2 years’ experience with Linux-based operating systems on an enterprise-class server level.</li><li>Ability to troubleshooting hardware such as NVMe, Motherboards, DIMM Modules, etc.</li><li>Basic understanding of technologies such as OOB, DNS, DHCP, TCP/IP, VLANS, SSH, SCP, PXE, Switching, Routing, etc.</li><li>Demonstrated ability to drive complex problems to resolution.</li><li>Excellent problem solving, conflict management, time management and interpersonal skills required.</li><li>Must be able to communicate at a level appropriate to the audience</li><li>Bachelor or equivalent experience in Computer Information Systems (CIS), Management Information Systems (MIS), or Computer Science (CS) or related field.</li><li>Experience using the ServiceNow platform preferred but not required.</li></ul><h3>Additional Information</h3><p>ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.</p> <p>At ServiceNow, we lead with flexibility and trust in our distributed world of work. <a href="https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf">Click here</a> to learn about our work personas: flexible, remote and required-in-office.</p> <p>If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at <a href="mailto:talent.acquisition@servicenow.com">talent.acquisition@servicenow.com</a> for assistance.</p> <p>For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.</p> <p>Please Note: Fraudulent job postings/job scams are increasingly common. <a href="https://www.servicenow.com/fraudulent-job-scams.html">Click here</a> to learn what to watch out for and how to protect yourself. Al