Power Platform & Salesforce Administrator / Program Assistant

Company Description

Important Application Notice: 
To be considered for this position, all candidates must complete the application form at the following link: [https://forms.gle/ckm9YHnW3Dk5C2xb8]. Submissions through other platforms will not be reviewed. 

Blue Iris Tech Consulting Inc. is a mission-driven small business dedicated to delivering innovative cybersecurity and technology solutions to our government partners. We’re seeking a proactive and detail-oriented Program Assistant with Power Platform and Salesforce expertise to support operational excellence across the USDA Technology & Accessible Resources Give Employment Today (TARGET) Center.

The TARGET Center is a nationally recognized program that empowers federal employees with disabilities through assistive technology, ergonomic services, and sign language interpreting. If you're skilled in automation, data reporting, and systems integration—and passionate about improving access and efficiency in public service—we invite you to apply.

Blue Iris Tech is an 8(a) and Economically Disadvantaged Woman-Owned Small Business (EDWOSB) that has supported a range of government agencies, including the Department of Veterans Affairs (VA), Defense Health Agency (DHA), National Institutes of Health (NIH), Defense Logistics Agency (DLA), U.S. Department of Agriculture (USDA), National Geospatial-Intelligence Agency (NGA), and Internal Revenue Service (IRS).  

Why Join Blue Iris:  

• Competitive compensation and benefits  
• Collaborative, mission-focused culture  
• Make a direct impact on federal accessibility services  

Job Description

What You’ll Be Doing:

In this role, you’ll serve as both a workflow coordinator and low-code/no-code automation expert supporting the TARGET Center’s suite of services. You’ll play a critical role in optimizing service delivery through Power Automate, Power BI, and Salesforce, with a particular focus on the Sign Language Interpreting Services Program and cross-functional case management.

This position blends program coordination, CRM data management, and workflow automation, with opportunities to lead improvements in how data is collected, tracked, and analyzed across service lines.

Key Responsibilities:

• Act as the primary scheduler and point of contact for Sign Language Interpreting Services in the National Capital Region
• Design, deploy, and manage Power Automate flows to streamline case intake, notifications, approvals, and reporting workflows
• Develop and maintain interactive dashboards and custom reports in Power BI, pulling data from Salesforce and Office 365 sources
• Support Salesforce administration, including custom objects, validation rules, layout updates, and automated case routing
• Collaborate with technical staff and vendors to identify and implement process improvements using Power Platform tools
• Clean and maintain Salesforce data, resolving duplicates, import errors, and field inconsistencies
• Integrate Power BI dashboards with SharePoint and Salesforce to provide real-time reporting to USDA stakeholders
• Provide training and documentation to staff and customers on using portals, dashboards, and request workflows
• Monitor interpreter request queues, identify anomalies, and troubleshoot discrepancies using automated reports
• Assist in cross-functional service coordination, including Ergonomics and Assistive Technology workflows
• Support scooter loaner program and associated tracking forms in Salesforce and Microsoft Lists
• Assist in hosting events and webinars using Teams and Zoom
• Contribute to knowledge management by updating policies, procedures, and support materials

Qualifications

Required Qualifications:

• U.S. Citizenship and ability to obtain/maintain a Public Trust clearance
• Must be able to commute to and work on-site in Beltsville, MD, five (5) days per week during standard business hours
• 2+ years of experience in program coordination, administrative support, or CRM operations
• 1+ years of hands-on experience with Power Automate, Power BI, or other Microsoft Power Platform tools
• 1+ years of Salesforce administration or strong familiarity with Salesforce Service Cloud
• Strong communication skills and customer service orientation
• Proficiency with Microso