Delivery Coordinator

 

ESSENTIAL JOB FUNCTIONS:

Responsible for leading the CLD Delivery Team (Advisors, Techs, & Supervisors) to provide an exceptional customer experience • Responsible for department P&L including achieving revenue, margin and cost targets • Insure consistent communication between delivery department & customers that meets or exceeds the customer’s expectations • Manages departmental workflow and capacity planning • Point of contact for escalated customer concerns related to delivery services rendered. • Responsible for hiring, retention, performance reviews, and full employee life cycle of department personnel • Ensures departmental regulatory compliance to include but not limited to, OSHA, EPA, & DOT • Budgeting of capital expenditures to ensure necessary plant and property maintenance and improvement is performed as needed. • Perform twice-daily Status Meetings with all advisors & shop leaders to: o Review status of the day’s deliveries & the next day’s deliveries o Insure customers get rescheduled when applicable o Assist advisors, when needed, with coach movement to and through specialty shops o Follow up on any overdue deliveries to assist in their completion • Utilize available company resources for ongoing training & development of team members • Attend all company required meetings and training. • Additional responsibilities as requested or required.

QUALIFICATIONS and EXPERIENCE:

Business unit management experience • Ability to forecast and anticipate business needs • Ability to sustain business growth while driving strong culture • Ability to anticipate and resolve problems • Valid driver’s license and clean driving record to meet insurance requirements • Excellent business acumen, sound judgement and solid work ethic • Excellent customer service and communication skills, both verbal and written • Ability to speak, read, write and comprehend English

EDUCATION:

Bachelor Degree or equivalent combination of experience and education