Program Delivery Manager, Banking Partnerships

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 57 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy. Check out our locations, benefits, and more at cash.app/careers.

The Role

The Program Delivery Team forms part of Cash Apps Strategy and Operations function, this function builds and operates the essential machines that help Cash App to execute its strategy. As a Program Delivery Manager in the Banking Partnerships space you'll partner with senior leadership to lead one of our most complex and important, cross-functional initiatives.

We're looking for leaders with world-class execution capability. Important to your success in this role will be your navigate new environments, build relationships, develop execution methodology from the ground up, solve problems at the highest levels, collaborate across all levels of the organization and navigate our teams through major change

You Will

• Lead the execution of one of Cash Apps Strategic priorities, a highly complex implementation effort
• Define goals and success measures in partnership with SMEs and senior stakeholders
• Lead, plan, execute, control, and report across multiple internal terms and external teams
• Lead the execution approach, defining and aligning the business to phases and milestones
• Partner directly, and where necessary lead, strategic banking partners to deliver in tandem
• Impact at the highest levels across the Block through executional leadership
• Build deep relationships, across teams and different levels of the organization
• Execute via parties across multiple disciplines including design, product, analytics, engineering, customer operations, counsel/compliance and finance
• Go deep and troubleshoot in the weeds, while also being able to operate strategically
• Maintain detailed plans to track the program and synthesize them to advise executive leadership
• Establish and lead executive governance processes
• Establish execution capabilities and lead teams
• Capacity plan across the program to ensure resources are prioritized and available
• Design and deliver the communications & change management strategy
• Lead and mentor product, engineering program teams across the organization

You Have

• You have at least 12 years of program management, consulting, or equivalent experience in Fintech/Financial Services organizations, with experience managing complex projects.
• Payments Expertise: You have specific experience in the cards or payments ecosystem (issuing experience highly preferred).
• Vendor and Partner Management: Experience managing relationships with partners and vendors is required.
• Customer and Partner Engagement: You have experience working directly with customers and partners.
• Leadership in Complex Programs: Experience with leading high-profile, complex programs in a dynamic environment is essential.
• Emotional Intelligence (EQ): Your ability to manage stakeholders at all levels is crucial and just as important as your project management skills.
• Product Delivery Knowledge: A deep understanding of product delivery, including Agile methodologies, with examples of direct product partnerships, is necessary.
• Commercial Acumen: You must possess strong commercial insight.
• Executive Interaction: Experience working with and presenting to Executives is required.
• Resilience and Prioritization: Strong resilience and the ability to manage multiple competing priorities are essential.
• Customer Commitment: A deep commitment to delivering positive outcomes for customers and a passion for shaping the future of Cash App is a must.

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