Transportation and Operations Manager

Description

JOB DETAILS:

Level: Manager

Exemption Status: Exempt

Primary Work Location: South San Francisco Warehouse

Position Type: Full time

Onsite & Travel Requirements: 0-20% travel required

JOB SUMMARY

Drives retail business operations at Warehouse and the Outlet Store for Goodwill of the San Francisco Bay (GWSFB). Key responsibilities include people leadership, store operations, financial management, inventory control, donation processing, customer service, and training and development of store leadership.   

Essential Duties and Responsibilities:

1. Executes operations plan to achieve required targeted growth in daily, monthly, quarterly, and yearly goals for the Transportation Department. 
2. Analyzes department operations; identifies and maintains cost effective operations to achieve bottom line budget against target.
3. Drives process improvement and cost savings initiatives through evaluating current processes, identifying best practices, and developing plans to reach goals and implement improvements.
4. Collaborates with other departments and divisions to address needs, ensuring the best possible customer service experience. 
5. Builds and manages strong working relationships with team members.
6. Oversees and makes decisions on the day-to-day operations of assigned areas, including managing and meeting team member and customer needs. 
7. Coordinates with Director of Transportation to analyze, identify, and execute strategic goals and objectives.
8. Ensures assigned areas comply with all policies and procedures relating to Security, Health, and Safety. Influences any changes necessary to meet statutory requirements, ensuring minimum risk to team members and the business.
9. Communicates goals and objectives and other important information to assigned team members.
10. Maintains regular and consistent in-person attendance.
11. Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of team members.
12. Plays critical role in driving company culture change efforts and change management processes.
13. Models Goodwill Core Values – Safety, Belonging and Learning.
14. Performs other related duties, as assigned.

Key Competencies/Enabling Attributes:

Leading Your People: Effectively engages and inspires others to become proud members of Goodwill by being a role model in every action and interaction.

• Acquires and Retains Top Talent – Creates and motivates the highest quality workforce to ensure GWSFB becomes a best-in-class organization.
• Fosters a Foundation of Trust – Establishes an environment of trust and respect that inspires high engagement.
• Builds Diverse Partnerships – Develops strategic partnerships inside and outside the organization to support the GWSFB vision and brand.

Leading Performance: Delivers high performance results through effective decision-making, planning, and execution to exceed customer expectations.

• Manages Performance and Results – Develops and executes plans that drive accountability for operational success.
• Makes Sound and Timely Decisions – Models managerial courage, business acumen and discernment to make sound decisions that positively impact business results.
• Surpasses Customer Expectations – Establishes an attitude and commitment to “wow” the customer.

Leading the Business: Possesses the knowledge and expertise to lead the operations, deliver results, control budget, & drive business growth.

• Applies Business and Financial Reasoning – Understands how the team’s performance and financials contribute to the success of the GWSFB Mission.
• Acts Strategically – Develops distinctive strategies to achieve competitive advantage and translates a strategic vision into specific objectives and action plans.
• Embraces Change and Innovation – Establishes an environment that anticipates and embraces change.

Qualifications:

• Bachelor’s degree or equivalent work experience preferred.
• Minimum of 5 years’ field Transportation or Operations Experience.
• 5 years’ of prior leadership experience.
• Ability to carry out multiple business initiatives. 
• Excellent customer service skills.
• Knowledge of DOT and OSHA requirements. 
• Ability to speak and read English proficiently.
• Strong communication skills both written and verbal.
• Strong MS Office skills, including Word, Excel, a