Client Service Specialist (Hybrid - Flexible Options)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is growing! We are seeking a Client Service Specialist to join our team! In this role, under the direction of the client services supervisor, you will assist clients provide best in class client service. We are looking for someone to answer client inquiries received via phone, correspondence, and emails.

Are you looking to join a creative and dynamic team? See how you can contribute to our fast-growing organization below.

We are made up of high-performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid, which means you’ll be assigned to a Broadridge office and given the flexibility to work remotely.

Responsibilities:

• Act as a liaison for internal/external vendors, while ensuring a timely and efficient delivery of printed materials
• Research and provide solutions to day-to-day inquiries and requests by internal and external customers
• Coordinate document prepress production with internal and external domestic and offshore teams
• Assist with the development of workflow processes, procedures and reporting.
• Liaise between Client, Print Operations, Sales and Client Services to ensure the timeliness and accuracy of the printed material
• Foster Team Approach and positive relationships with Account Management/Sales and vendors
• Responsible for On-Boarding and management of existing and new Issuer & Mutual Fund accounts

Qualifications:

• Bachelor’s degree or equivalent experience preferred
• Strong social and customer service skills
• A self-starter with strong attention to detail
• Proficient in Microsoft Office (Word, PowerPoint, Excel, Outlook etc.)
• Ability work in a collaborative environment and adapt to changing circumstances
• Ability to multi-task, and excellent time management and follow-up skills
• Ability to maintain positive relationships with clients to ensure their happiness

Broadridge associates helped us envision our Connected Workplace, a work model that allows associates around the globe to take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.

We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates diversity in all its dimensions.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status and other protected characteristics protected by applicable federal, state, or local laws. US applicants: Click here to view the "EEO is the Law" poster. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation in the event you are unable or limited in your ability to use or access the Company's career webpage because of your disability. You may request a reasonable accommodation(s) by calling 888-237-7769 or by sending an email to BRcareers@broadridge.com.