Billing Operations Analyst

Company Description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

Under the direction of the Platform Billing Manager, this role will be required to remotely support the invoicing and revenue functions for multiple Commercial Print manufacturing plants across the USA. Coordinate with plant partners and other corporate shared service teams to obtain information related to customer account maintenance and billable orders. Utilizes WCSS, WBS, Business Intelligence, CustomBuy, RMS (rollout management), MDTS, Foundation/Monarch, Google G Suite, and SAP systems to review, reconcile and analyze results for the assigned plants. Provides daily direction to the Billing staff regarding their virtual workload. The daily workflow is maintained in the department's Google sites and job trackers. The Billing Operations Analyst does reporting, analysis, calculation, compilation and interpretation of data for kpi monitoring and financial impacts.

Responsibilities:

• Research escalated invoicing questions/issues from Customer Service, Sales or the Customer to determine if an error was made and provide resolution.
• Prepare and develop metric reporting for the platform.
• Research and resolve billing-related credits and rebill requests.
• Assist billers with resolving MDTS taxation and RMS drop shipment file load issues.
• Prepare plant reporting or trigger list for jobs to be billed next with reports from WCSS and Business Intelligence systems.
• Develop and document best/standard practices and procedures for billers to perform various tasks.
• Participate in team calls and projects for process improvement.
• Become an expert on WCSS billing system and in troubleshooting errors or questions from billers.
• Work with billers to implement changes and set up follow-up procedures.
• Reconcile shipping/inventory discrepancies that impact revenue/invoicing criteria.
• Provide training to users in the Order-to-Cash workstream that may include Sales Rep, Navigators, CSRs, Order Entry teams, Shipping Depts, Billers, Billing Support and Invoicing Specialists roles.
• Present monthly results to plant and corporate leaders with risks, opportunities for improvement, and root cause analysis.
• Miscellaneous tasks that arise as the department expands and evolves to support new areas that touch the invoicing work-stream.

Qualifications

• Proven analytical skills
• Excellent problem-solving skills
• Demonstrated organizational skills
• Good oral and written communication skills
• Ability to work in a team environment

Additional Information

All your information will be kept confidential according to EEO guidelines.

The national pay range for this role is $44400 to $78800 / year. The pay range may be slightly lower or higher based on the geographic location of the hired employee. The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity leave, adoption assistance, and employer/partner discounts.

RRD is an Equal Opportunity Employer, including disability/veterans