Data Center Services Manager - In Office Greensboro, NC

Alternate Locations: Greensboro, NC (North Carolina)

 

 Work Arrangement:

In Office : Employees will work in a Lincoln office with a designated workspace.

 

Relocation assistance:  is not available for this opportunity.

 

Requisition #: 72902

 

The Role at a Glance

 

This position will manage a team and processes for their assigned area(s) of Information Technology (IT) infrastructure responsibility (Data Center Services). They will plan, organize, and manage operations to ensure the stable operation of the organization's IT infrastructure including network infrastructure, server applications, software, data communications, and telecommunications systems.

 

What you'll be doing

 

• Manages the configuration, installation, and maintenance of computer systems hardware/software and infrastructure upgrades including hardware replacement, decommission, and consolidation.
• Oversees the resolution of operational issues and communicates status to impacted customers and management.
• Analyzes potential impacts of software functionality and/or changes across multiple systems, platforms, and/or applications.
• Develops and implements Disaster Recovery and Business Continuity procedures ensuring regulatory compliance.
• Ensures deployments, releases and maintenance work is delivered on time and under budget.
• Monitors and manages power and cooling systems to maximize efficiency and minimize energy consumption.
• Ensures the reliability, efficiency and security of our data centers and colocation facilities.
• Builds relationships and partners with various Information Technology teams.
• Communicates in a timely and appropriate manner to management and other stakeholders regarding delivery of IT infrastructure services, planned and unplanned system outages.
• Serves as an escalation point for major incidents.
• Establishes and implements individual and team priorities, performance goals and objectives to ensure completion of responsibility for his/her assigned area(s) of responsibility.
• Provides training and development opportunities, including stretch assignments, for team members and gives honest and open feedback to aid in the development of talent.
• Develops and maintains standard operating procedures (SOPs), Standards, and Policies.
• May oversee and manage vendor relationships and processes to coordinate activities and ensure compliance of statement of work.
• May develop and manage budget/expenses for his/her assigned area(s) of responsibility.
   

#DICE

What we’re looking for

 

 

• 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's) in Computer Science, Computer Information Systems, Information Systems, Information Technology, Engineering or Business Administration (Minimum Required).
• 5+ Years experience in IT infrastructure administration that directly aligns with the specific responsibilities for this position, including 2+ years of managerial, supervisory, and/or demonstrated leadership experience (Required).

 

 

What’s it like to work here?

At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

 

What’s in it for YOU:

• A clearly defined career framework to help you successfully manage your career

• Leadership development and virtual training opportunities

• PTO/parental leave

• Competitive 401K and employee benefits

• Free financial counseling, health coaching and employee assistance program

• Tuition assistance program

• A leadership team that prioritizes your health and well-being; offering a remote work environment and flexible work hybrid situations

• Effective productivity/technology tools and training

 

Pay Range: $67,000 - $120,700 

 

Actual base pay could vary based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees.  In addition, the role may be eligible for the Annual Incentive Program, which