Professional Services Senior Manager

Our vision is to enable our event industry customers to take control of their ticket distribution and massively engage their audience.
SecuTix is a leading provider of a SaaS Ticketing & Engagement platform. 
S-360, S-MOBILE, and S-Pay are innovative products and platforms providing business critical solutions to the Sports, Entertainment and Cultural Sectors.
Our mission is to be the global leader in SaaS solutions serving these sectors.

MISSIONS AND RESPONSIBILITIES

You will manage a Professional Services team whose mission is to deploy and configure our Ticketing and Engagement Platform, to support our customers in change management and to foster the adoption of our solutions, and to help our customers get the most of our solution.

Overall Responsabilities

• Responsible for a team of managers and business & technical experts, ensuring oversight and execution across multiple French accounts
• Responsible for client expectation management on all delivery related aspects working closely with Client Executive and matrix organizations
• Responsible for the major project deliverables, maintaining the overall project plans across multiple areas to ensure effective delivery within budget and to the agreed timescales, quality and benefits realization requirements
• Serves as point for escalation of all operational or delivery issues.

Business Development/Growth Support

• Support sales team for the development of proposals
• Participate in the review of proposals to ensure that the proposals are of highest quality, achievable and competitive.

Delivery Leadership for Engagements

• Viewed as an expert in delivery management best practices; Supports adherence to delivery management processes and policies
• Work with matrix organizations for creation and active coaching of strong delivery team structure.

Planning & Operations

• Ensure regular governance (weekly/monthly, quarterly) established for both internal/external stakeholders
• Assist as required on monthly activities including resource forecast, invoicing & revenue recognition
• Optimal deployment and utilization of resources for Managed Engagements
• Achieve the gross margin target for the account.
   

SKILLS AND WORK EXPERIENCE

• Successful Team Leadership 
• 10+ years relevant experience (Includes 5+ years managerial/leadership experience)
• Strong leadership and interpersonal skills with the ability to work effectively with and manage a wide variety of professional staff; experience in growing and mentoring a very dynamic team
• Excellent client-facing and internal communication skills
• Excellent written and verbal communication skills
• Solid organizational skills including attention to detail and multi-tasking skills
• Demonstrable skills and experience in mediation, negotiation, presentation and conflict resolution
• Experience in presenting to and interacting with senior management of client organizations
• Ability to cost estimate large range of project types, and to track and meet budgets
• Agility, a strong sense of commitment and the discipline to focus
• Willingness to travel.
   

PREFERRED REQUIREMENTS

• A natural skill to engage with people at a deep level. Whether observing or interviewing customers or working with fellow team members and clients.
• Works collaboratively and curiously
• Takes ownership and responsibility for their work
• Responds professionally to feedback and is able to admit mistakes quickly
• Professional, flexible, and able to succeed in a rapidly changing environment
• Passionate and enthusiastic about excellence and attention to detail
• Develops and maintains open honest and trusting relationships
• Fluent in French, Level B2 in English.