Subscription Product Analytics Manager

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

ServiceNow is looking for an outstanding Subscription Product Analytics Manager to join our Subscription & Compliance Analytics team. This position offers the chance to collaborate with product managers, Pricing Strategy, Legal, and Pricing Ops to ensure new products are measurable, accurate, transparent, and reproducible, driving revenue growth and improving customer and sales experiences.

In this role you will....

• Collaborate with the NPI (New Product Introduction) team to bring new products to market and support operational process improvements
• Proactively meet with business units to understand both enhancements to existing products and the development of new ones. Act as the use verification approval point
• Advocate for all products to meet standards of Measurability, Accuracy, Transparency, and Reproducibility (MATR)
• Serve as the authority on use verification documentation for new products and product updates. Ensure Use Verification Analysts are well-informed prior to product releases
• Work closely with the Pricing Strategy team and participate in stakeholder meetings, particularly on new product introductions, licensing, and usage
• Maintain up-to-date documentation for internal teams and stakeholders
• Train cross-functional teams on best practices related to product use verification, usage rules, and verification processes
• Identify opportunities for process improvements and automation. Design workflows and collaborate with cross-functional teams to develop, test, and implement these improvements

Qualifications

Experience Required: 

• Minimum 6-8 years’ experience in data analytics, operations, or similar roles, preferably in the software industry
• Significant experience working with end customers
• Ability to articulate complex concepts in a clear and concise manner
• Solid understanding of cloud application technologies and concepts
• Experience in license compliance, audit, or usage verification.

Desired Skills & Experience:

• Strong questioning skills to uncover key details
• Proficiency with BI tools (e.g., Tableau, Power BI, SQL, Snowflake)
• Expertise in creating CPM schedules
• Experience in workflow design, project management, or Agile SDLC
• Experience with SaaS subscription and entitlement frameworks
• Excellent communication and presentation skills
• Strong interpersonal and problem-solving abilities
• Keen attention to detail
• MBA desired

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in California (outside of the Bay Area), we offer a base pay of $116,600 - $203,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.