Senior Solutions Architect

Level: IC4

Location: San Francisco, CA. This role is based 2 days per week out of our San Francisco, HQ and is not eligible for full-time remote work.

Compensation: The annual salary range for this role is $178,200 - $198,000 + equity + benefits.

The range displayed on this job posting reflects the minimum and maximum compensation. Factors including location, level, job-related knowledge, skills, and experience will determine compensation.

About Gem

Gem is the AI-powered recruiting platform TA teams love. Our suite combines sourcing, CRM, talent marketing, career sites, and full-funnel analytics – all within one platform that recruiters find easy to use. Use our ATS as part of Gem’s all-in-one solution or enhance your existing ATS with industry-leading integrations with Workday, SuccessFactors, Greenhouse, iCIMs, and more

With Gem, our customers hire with remarkable speed and efficiency and transform recruiting into a strategic, data-driven partner to the business. It's why our customers recognize Gem as one of the highest-satisfaction products on G2 with a 4.8/5.0 rating.

Over 1,000 industry leaders, including Airbnb, Wayfair, Figma, Cintas, Zillow, and UnitedHealth trust Gem to fuel their growth. The company has raised $148M in funding from Accel, Greylock, ICONIQ, and more. And just as we strive to help our customers find great talent, we also invest in our own people and culture. We are proud of the culture we’ve built and have recently been recognized as: 

• Forbes America's Best Startup Employers 2024
• Certified as a Great Place to work, 2023
• Fortune Best Workplaces for Millennials, 2023
• Y Combinator Top Companies, 2022

The Team & Role 

Gem believes in putting the customer at the center of everything we do and the Customer Success team is committed to making that a reality. The Customer Success team at Gem empowers our customers to build exceptional teams that fuel their company's mission. We do this by deeply understanding our customers’ business challenges, serving as their trusted partners and advocates, aligning our all-in-one product with their objectives, and consulting on best practices.

We are seeking an experienced Senior Solutions Architect who will help our customers navigate technically challenging environments; designing and implementing tailored solutions that will set them up for success. As the founding member of this business function, you will have the opportunity to build out processes that will make a significant impact on the GTM organization. The ideal candidate will have a strong experience in the configuration and implementation of SaaS applications, preferably in the HR tech or recruiting space. This role will report directly to the Head of Customer Success and work closely with the Director of Platform and Enterprise Engineering at Gem. This role will report directly to the Head of Customer Success and work closely with the Director of Platform and Enterprise Engineering at Gem.

What You’ll Do Day-to-Day:

• Discover and understand customers’ business requirements and technical environment so you can design a tailored solution and plan for their technical implementation
• Define clear goals for all aspects of a project and manage their proper execution
• Be a partner with technical counterparts within our customers’ organizations to ensure that all requirements are met, both on a policy and technical front
• Work closely with internal cross functional partners, including but not limited to Sales, EPD (Engineering, Product, Design), CSMs (Customer Success Managers), TSEs (Technical Support Engineers)
• Design and establish best practices, playbooks, and frameworks for scaling out an effective Solutions Architect team

About You:

• Minimum 3 years experience as a Solutions Architect or similar role
• Degree in Computer Science, Information Systems, Engineering, or related field preferred, but not required
• Familiarity with RESTful APIs and comfort with the concept of the software development lifecycle 
• Comfortable in a user facing role, interacting with both customers and our EPD teams to ensure customer needs are met
• Ability to work in a highly cross-functional environment
• Project management and leadership skills are crucial
• Experience in the configuration a