Server (Lafayette Restaurant) - The Hay-Adams

Steeped in rich history and surrounded by the most iconic institutions of our nation, The Hay-Adams is the downtown Washington, D.C. hotel for discerning guests. Enveloped by views of the White House, St. John’s Church, and the scenic Lafayette Park, the 5-star accommodations at The Hay-Adams are the embodiment of refined residence. Marked by Washington, D.C.’s most accommodating amenities and dedicated services, The Hay-Adams is the boutique hotel of choice for the modern luxury traveler. The Hay-Adams offers an exceptional guest experience that goes beyond a good night’s sleep.
Position Scope To provide excellent guest service and a “wow” dining experience by anticipating guest needs.To effectively take orders, deliver food and beverage orders and maintain assigned stations.  Promote the Lafayette Restaurant and The Hay-Adams. QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Supervisory ResponsibilitiesThis job has no supervisory responsibilities. Education and/or ExperienceHigh school diploma or general education degree (GED); or three to six months related experience and/or training; or equivalent combination of education and experience. Language SkillsMust have good working knowledge of the English language - ability to read and comprehend instructions, short correspondence, and memos. Ability to write simple correspondence and effectively present information in one-on-one and small group situations to guest and other employees of the organization. Mathematical SkillsAbility to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money and weight measurements, volume and distance. Reasoning AbilityAbility to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Physical AbilityThe physical demands described here are representative of those that must be met by any employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds. Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities

• The Hay Adams Handbook, the Departmental Standard Operating Manual and our policies and procedures are part of this Job Description.
 
• Clean, clear and set dining room tables as determined by restaurant standards. Responsible for the cleanliness of equipment and impeccable appearance of server station.


• Assist in seating and greeting the guest. Apply professional service techniques according to established standards.


• Present menu, answer questions, and offer information on all menu items and beverage items.  Make knowledgeable, informed and articulate recommendations and suggestions regarding all menu items.


• Accurately and quickly take guests order, according to the prescribed procedure.


• Write orders on server pads using correct position numbers.


• Accurately relay order to kitchen.


• Deliver all plated food and beverages from Kitchen and Service Bars making sure all condiments and garnishes are correct.


• Carve meats, bone fish and fowl, and prepare dishes and desserts at guest’s table. Ladle soup, toss salads, brew coffee, and perform other services as determined by restaurant procedure.


• Clear and reset counters and tables as necessary during the meal. Return dirty dishes to dishwashing area.


• Observe diners to respond to any additional requests and to determine when meal has been completed.


• Complete all side duties as assigned and ma