Houseperson - The Little Nell

Company Description

The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel, featuring luxurious amenities, personalized service, breathtaking mountain views, renowned dining, spacious accommodations, and unparalleled access to America’s most famous mountain town.

Inspired by place, united by purpose, defined by you, The Little Nell is a a Relais & Châteaux resort, consistently recognized for its award-winning wine and culinary programs and dedicated service. The property boasts a variety of amenities, including two restaurants, three bars, a wine cellar and a speakeasy. The new Spa at The Little Nell is rooted in ‘The Aspen Idea’ - a holistic lifestyle philosophy that integrates mind, body, and spirit. During ski season, The Little Nell guests have access to a slopeside ski concierge and numerous winter adventures. In summer months, guests enjoy lush gardens along with off-road adventures, stargazing, fly fishing and mountaintop yoga; plus, a pool, hot tub and health center year-round. The Little Nell has been acknowledged with numerous awards for decades including being named a Forbes Five-Star hotel since 1995, a AAA Five-Diamond hotel since 1991, a Wine Spectator Grand Award winner since 1997, recognition as one of America’s 100 Best Wine Restaurants from Wine Enthusiast and frequently nominated for its Outstanding Wine Program by the James Beard Foundation.

The Little Nell also proudly offers residences, with 26 exquisite private mountainside homes and 12 guest rooms situated at the base of Aspen Mountain where owners and rental guests enjoy exceptional personal service delivered by The Little Nell team, along with effortless ski-in/ski-out access to Aspen Mountain.

For the first time since its inception, the first Nell hotel outside of Aspen will open at Rockefeller Center in 2027, bringing its legendary sophisticated style and legendary Aspen culture to New York City. For more information, visit www.thelittlenell.com or follow @thelittlenell on X, Instagram or Facebook. Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the notifications@smartrecruiters.com, aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains.

Job Description

Position Summary  
The Houseperson supports the housekeeping team by maintaining cleanliness in public areas, restocking supplies, and assisting with linen distribution and guest requests. This role ensures a seamless guest experience by upholding hotel cleanliness standards and providing essential operational support. This position reports to the Director of Housekeeping.

Job Posting Deadline
Applications for this position will be accepted until June 21, 2026.

Essential Job Functions/Key Job Responsibilities 
⦁    Maintain cleanliness of public areas, hallways, elevators, and back-of-house spaces in accordance with hotel standards 
⦁    Assist housekeeping staff by delivering linens, towels, and cleaning supplies to assigned floors or storage areas 
⦁    Collect and transport soiled linens and trash from guest floors to designated disposal or laundry areas 
⦁    Ensure housekeeping carts, closets, and storage areas are organized and fully stocked 
⦁    Respond promptly to guest requests for extra amenities, rollaway beds, cribs, or other housekeeping needs 
⦁    Assist in deep cleaning projects, including carpet shampooing, window washing, and furniture polishing 
⦁    Report maintenance issues, damaged items, or safety hazards to the appropriate department 
⦁    Maintain a professional, courteous, and helpful demeanor when interacting with guests and co-workers 
⦁    Follow all hotel safety and security protocols, including proper use of cleaning chemicals and equipment 
⦁    Assist with inventory management by tracking and restocking housekeeping supplies as needed 
⦁    Uphold the hotel’s standards of cleanliness, organization, and guest service always 
⦁    Other duties as assigned

Qualifications

Education & Experience Requirements  
High School Diploma or high school equivalent preferred

Knowledge, Skills & Abilities   
⦁    Proficient knowledge in cleaning experience  
⦁    Understanding of proper cleaning techniques, sanitation standards, and safety protocols 
⦁    Familiarity with hotel housekeeping procedures and service standards 
⦁    Knowledge of proper handling, storage, and usage of cleaning chemicals and equipment 
⦁    Awareness of OSHA regulations and workplace safety practices 
⦁    Understanding of inventory control and supply restocking procedures 
⦁    Ability to prioritize and complete tasks efficiently 
⦁    Ensuring pub